“Interactive Intelligence was the only top-one vendor in the contact center space to grow its business in all six sub-segments of the market in 2010,” said Frost & Sullivan principal analyst, Michael DeSalles, in a video interview. “More impressively, the company grew in places where the market was crowded with well-established competitors, allowing Interactive Intelligence to surface as a legitimate rival of these top competitors.”

The Frost & Sullivan contact center award is given annually to a single vendor based on the following criteria: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration.

Frost & Sullivan’s decision support matrix methodology for its contact center award enables its research and consulting teams to objectively analyze each company’s performance on each criterion relative to its top competitors then assign performance ratings. Interactive Intelligence outranked its top two competitors with an overall score of 8.4, compared to 7.6 and 7.4 respectively.

“Interactive Intelligence is a company with a long and consistent history of innovation that makes sense: it does not offer technology change for its own sake,” DeSalles said. “Rather, it has a history of listening to the needs of the marketplace and responding to those needs.”

Since its founding in 1994, Interactive Intelligence has built a reputation for developing its own applications all running on a single, open communications platform designed to give customers simplified management, reduced costs, and solutions that meet real-world needs, according to the company’s founder and CEO, Dr. Donald E. Brown.

“We’re always looking for better ways to solve customer problems,” Brown said. “A good example of this is our latest real-time speech analytics application. It was immediately clear that customers wanted something that provided more timely information, was far simpler, and was more cost-effective than what was currently available. We’re really grateful for this Frost & Sullivan award because it recognizes these kinds of customer-focused development efforts and the steady growth we’ve achieved as a result.”

Interactive Intelligence has grown its customer base to more than 4,000 companies in approximately 90 countries.

“Interactive Intelligence has grown into a legitimate rival of the larger and more established vendors, muscling its way into significant deals and capturing a great deal of mindshare in these spaces,” DeSalles said. “It’s accomplished this due to its strong product portfolio, the steady improvements it makes to this portfolio, the tight integrations among its applications, and the fact that it gives its customers strong TCO and ROI arguments for purchasing its solutions.”

To read the complete Frost & Sullivan report that announces the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Documents/Frost-and-Sullivan-Award.pdf.

To watch the video of Frost & Sullivan analyst Michael DeSalles sharing his views about the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Pages/Frost-and-Sullivan-video.aspx.

About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

INDIANAPOLIS, Sep 14, 2010 (BUSINESS WIRE) — Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched a new customer service campaign titled “Ditch the Frustration.”

The campaign was designed to help eliminate the things that frustrate customers the most by providing both service representatives and those who receive service, educational and entertaining resources for giving and getting amazing customer service.

Initial resources are now available on the company’s new interactive “Ditch the Frustration” microsite at www.ditchthefrustration.com.

“There’s a ton of existing customer service-related information out there, but it’s incredibly time-consuming to sift through it all to find the items that are really useful,” said Interactive Intelligence chief marketing officer, Joe Staples. “So we’ve taken some of our own resources based on over fifteen years of experience developing customer service software, along with resources from a select group of experts in the field, and created a single user-friendly place for people to easily find the most useful and current information available.”

The Interactive Intelligence “Ditch the Frustration” microsite features customer service articles, white papers, blog posts, videos, podcasts, and more. Topics include advice about handling customer service interactions, tactics consumers can use to receive better service, and guidance about incorporating the latest technologies into a customer service strategy.

The microsite enables visitors to submit their own tips, with the chance to be selected for a monthly prize drawing. Visitors can also give tips a “thumbs-up” or “thumbs-down” rating, and view these ratings online.

In addition, the microsite enables visitors to submit questions about customer service, with answers provided by a dedicated Interactive Intelligence team of experts.

Interactive Intelligence plans to announce highlights from the campaign, including giveaways and awards, at Technology Marketing Corp.’s ITEXPO in Miami, Florida, held Feb. 2 – 4, 2011.

To get in on the action, visit www.ditchthefrustration.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 700 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

INDIANAPOLIS, Sep 13, 2010 (BUSINESS WIRE) — Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has opened an on-site health care clinic to increase employee focus on wellness and prevention.

Interactive Intelligence has contracted with OurHealth, a provider of on-site health management services, to provide the clinic’s infrastructure, supplies, and physician services. The clinic, which is located in the company’s northwest-side headquarters facility in Indianapolis, opened Sept.8.

“Our on-site health care clinic is part of an ongoing effort to more effectively engage our employees in their own health care with an emphasis on prevention,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “By providing services on-site, employees are encouraged to seek health care assistance sooner and more frequently than they might otherwise, which we believe will lead to a healthier and happier workforce.”

The on-site physician services are offered Monday through Friday and include annual exams, immunization, blood tests, behavioral health evaluations, generic drug prescriptions, and other screening and treatment procedures. The services also include online access to risk assessment and management programs designed to address smoking cessation, weight management, nutrition, chronic pain, and other health concerns.

The new physician services are offered optionally as a supplement to the existing Interactive Intelligence-provided health plan.

“The Interactive Intelligence on-site health care clinic is unique in that the companies who offer anything like this tend to be very large, with services focused on drug testing and treatment of occupational hazards rather than comprehensive wellness and prevention,” said Dr. Jeffrey M. Wells, OurHealth co-founder and president, and former director of Medicaid for the State of Indiana.

OurHealth worked closely with Interactive Intelligence employees to determine the best supplemental health care fit.

“Based on employee survey responses, the vast majority were supportive of an on-site clinic, but interestingly many were concerned about costs to the company,” Wells said. “Though it’s impossible to definitively say how this will impact the company’s health care costs, all indicators point toward either keeping them static or lowering costs through less expensive services compared to those provided externally, as well as earlier and more efficient treatment.”

In addition to on-site employees, Interactive Intelligence is offering its new health care clinic services to remote employees who can take advantage of them while visiting company headquarters, or by using their own physician following completion of a wellness survey. The services are also offered to employees who are on their spouse’s plan.

“From its provision of space and supplies, to its comprehensive wellness and prevention-focused services, OurHealth has given Interactive Intelligence a low-risk, high-value business proposition for providing its employees with the most innovative, expert care available,” said Joe Perkins, a partner at MJ Insurance, the benefits advisor for Interactive Intelligence.

That OurHealth was based in Indianapolis was also a plus, according to Dr. Brown.

“Like us, OurHealth is a locally-based company so this partnership was very much in line with our mission to engage nearby vendors to help support Indiana’s economy,” Brown said. “OurHealth’s unique approach to delivering the most advanced tools and technologies focused on promoting wellness and enhancing patient convenience also fit perfectly with our own mission of injecting innovation into everything we do.”

About OurHealth

OurHealth is a clinically-driven provider of integrated on-site health management services for employers. It focuses on enhancing workforce productivity and lowering health care costs, leading to sustainable value. Using a consultative and analytical approach to design customized solutions for its clients, OurHealth provides on-site clinical care focused on the primary health care needs of employees, while offering turnkey service with its Total Health Management Solutionsm. The goal of this comprehensive program is to provide value-conscious care options for patients through health promotion, wellness and prevention efforts, lifestyle management, chronic condition and medication management support, on-site laboratory and pharmacy services, and referral guidance. OurHealth is a privately-held company based in Indianapolis, Indiana and can be reached at +1 317.574.0234 or info@ourhealth.org; on the Net: www.ourhealth.org.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 700 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

The Interactive Intelligence Interaction Dialer(R) is an outbound/blended dialing add-on application to the company’s standards-based, all-in-one IP communications software suite, Customer Interaction Center(TM) (CIC).

Interaction Dialer(R) version 3.0 for the credit and collection industry now includes skills-based dialing, “just-in-time” DNC (do-not-call) functionality, enhanced call analysis, and increased scalability.

Interaction Dialer’s(R) skills-based dialing feature enables automated outbound calls to be made based on the availability of agents with defined skills. By ensuring that calls are made based on appropriate agent availability, abandon rates and talk times are reduced.

Interaction Dialer’s(R) “just-in-time” DNC feature adds the ability to scrub DNC lists – including cell phone scrubs – whose status may have changed between the time the contacts were originally scrubbed/loaded and the time they are dialed. This helps ensure compliance and increases the efficiency of dialing campaigns.

In addition, Interaction Dialer(R) now includes media server-based international call analysis. This enhanced call analysis offers improved network message recognition for maximum dialing accuracy. It also adds redundancy and eliminates third-party components for improved reliability and simplified management.

Interaction Dialer(R) also offers dialing and database access optimization, thus enabling credit and collection agencies to support up to 250,000 calls per hour/per server or more depending on configuration. The option of a centralized configuration using the company’s SIP-based Interaction Gateway(TM) at remote sites also helps lower costs by reducing hardware requirements.

In addition to these enhancements, Interaction Dialer(R) offers a number of features designed to benefit credit and collection agencies, including the following:

•Inherent blending that uses the same automatic call distributor for both inbound and outbound interactions for increased agent productivity.
•Optimized “no-answer” timeouts that minimize answering machine pick-up for increased agent productivity.
•Dynamic outbound ANI/caller ID for improved pick-up rates.
•Automated, customizable voice mail messaging for increased productivity.
•Ability to dynamically change phone number order based on time of day or number of attempts made for increased connection rates.
•Patented, “self-learning” staging algorithm to more accurately predict length and stages of a call for increased dialing efficiency.

The Interactive Intelligence all-in-one IP communications software suite also offers inbound interactive voice response, outbound agentless campaigns, and text messaging (SMS), all designed to help credit and collection agencies cost-effectively increase liquidation rates.

Most recently, Interactive Intelligence introduced a communications-based process automation product, Interaction Process Automation(TM), which enables credit and collection agencies to automate skip tracing processes to more quickly locate contacts.

Interaction Dialer(R) version 3.0 is available immediately through the Interactive Intelligence channel of approximately 300 resellers worldwide, and through the company’s direct sales force. Target markets include contact centers, outsourcer and teleservices firms, accounts receivable management companies, and credit and collection departments.

To download a free “Practical Guide to The Effective Use of Automated Dialing in Collections” white paper, visit http://www.inin.com/ProductSolutions/Pages/Interaction-Dialer.aspx.

For more information about how Interaction Dialer(R) supports the credit, collection/account receivables management industries, including a demo, visit http://www.inin.com/ProductSolutions/Pages/Accounts-Receivable-Management.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, +1-317-715-8220christine.holley@inin.comorFollow Interactive Intelligence:Twitter: www.twitter.com/IN_IntelligenceBlog: www.inin.com/blog

The forum, held at the company’s global headquarters city of Indianapolis, Indiana, drew approximately 350 customers and more than 500 total attendees.

In his keynote titled “Your Passport To The Future Of Customer Care,” Iyer discussed the following contact center trends: customer interaction channels; proactive customer contact; hosted contact centers; and social media customer engagement.

Highlights about these emerging trends, which were based on a Frost & Sullivan North American customer survey conducted in April, included the following:

•Customer satisfaction back as a top priority – A full 50 percent of respondents were profiled as “customer-oriented,” with 35 percent profiled as seeking the “latest and greatest” applications, and the remaining 15 percent profiled as “cost-focused.”
•Growth of hosted services; increasing adoption by large contact centers – The fastest growing segment for hosted contact center adoption were respondents representing contact centers with more than 500 seats (from 35 percent in 2009, to 47 percent in 2010); among all size segments, a total of 30 percent indicated they would use hosted services in 2010, up from 24 percent in 2009.
•Rapid growth of social media customer interactions- Of respondents surveyed, 30 percent indicated they support social media customer activity and interactions on external social media sites (facebook, twitter, etc.), and 29 percent indicated they monitor and extract intelligence from this activity; of social media benefits, the top three cited were to “provide better customer service,” (75 percent), “drive sales,” (58 percent), and “drive customer loyalty” (54 percent).
•Growth of Web collaboration, text and video – Of supported inbound interaction channels, growth from 2009 to 2010 was highest for text/SMS (25 percent increase), video (15 percent increase), and Web-based interactions (8 percent increase).
•Consistent customer experience across channels continues to be a high priority across industries – The largest majority of respondents – 67 percent – rated ensuring consistent service across channels as a “very high priority” or “high priority.”
•Significant increase in proactive customer contact activity across industries – Of three types of outbound customer programs, the majority — 65 percent — indicated they would increase their “proactive, value-add customer contact” programs over the next two years; 43 percent said they would increase their “sales and marketing” programs, and 42 percent said they would increase their “collections” programs.

“It was good to learn that Interactive Intelligence has uncovered among its own customer base virtually the same trends Frost is seeing,” Iyer said. “Even more pleasing was learning how the company is working to address these trends.

“Examples shared at its User Forum included the vendor’s outbound agentless dialing feature, enhanced hosted services that now include a Web portal for simplified administration, and upcoming integrations with providers of social media analytics applications. Clearly, Interactive Intelligence is listening to its customers and responding with innovative and unique solutions,” concluded Iyer.

Frost & Sullivan is a global industry analyst firm that helps clients accelerate growth by providing disciplined research and best-practice models. The firm employs 1,800 analysts, consultants, and visionaries who cover more than 300 markets and 250,000 companies from its 40-plus global offices. To learn more about Frost, visit www.frost.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, +1 317-715-8220christine.holley@inin.comorFollow Interactive Intelligence:Twitter: www.twitter.com/IN_IntelligenceBlog: www.inin.com/blog

The Career Achievement Award, now in its second year, is given to an alumnus in recognition of outstanding contributions and innovation that bring national acclaim and recognition to the field of informatics, as well as honor and distinction to the university, according to Bobby Schnabel, dean of the Indiana University School of Informatics.

“The leading role that Don has played in the information technology economy in Indiana makes him a compelling choice for our career achievement award,” Schnabel said. “Don’s efforts in business and entrepreneurship are inspirational to our students and faculty, and we’re honored to include him in our growing group of distinguished alumni.”

Dr. Brown founded his third software company, Interactive Intelligence, in October 1994 and serves as its chairman of the board, president, and CEO. Dr. Brown has helped grow Interactive Intelligence into one of the 200 largest software companies in the world. The publicly-traded, 650-employee-company posted 2009 revenues of $131.4 million and has earned consecutive quarterly profits since Q1 2004. Interactive Intelligence has been a pioneer in advanced communications technologies such as voice over IP, and has licensed its products to thousands of companies around the globe.

Prior to Interactive Intelligence, Dr. Brown co-founded Indianapolis-based Software Artistry, a developer of expert, systems-based help desk software that went public in March 1995 and was subsequently acquired by IBM in early 1998. Dr. Brown’s first software company was acquired by Electronic Data Systems in 1987.

Dr. Brown graduated from the Indiana University School of Medicine in 1985. He also holds a master’s degree in computer science and a bachelor’s degree in physics (Phi Beta Kappa) from Indiana University.

“I don’t feel completely worthy of such recognition — I’m way too young for one thing — but I’m honored nonetheless,” Dr. Brown said. “I’ve been blessed to have been able to work with many incredible people and any success I’ve had reflects more on them than on me. I’ll always appreciate the education that I received at Indiana University and am proud to be an alumnus. After three degrees, I think they were ready to get rid of me.”

The Indiana University School of Informatics selects its Career Achievement Award recipient each year by soliciting nominations from school staff, faculty, and graduates. An awards committee reviews each nomination and selects its top finalists, who are then ranked based on a weighted scale.

“Don stood out from the rest of the finalists because he has not only built a successful technology company that is a leader in its field worldwide and in the state of Indiana, but also because his efforts have encouraged an entirely new generation of technology entrepreneurs and companies throughout central Indiana,” Schnabel concluded.

About the IU School of Informatics

Founded in 2000 as the first school of its kind in the United States, the Indiana University School of Informatics is dedicated to research and teaching across a broad range of computing and information technology disciplines, with emphases on science, applications, and societal implications. The school includes the School of Informatics at IUPUI and the School of Informatics and Computing at Bloomington, where programs include computer science and informatics. The school administers a variety of bachelor’s and master’s degree programs in computer science and informatics, as well as Ph.D. programs in computer science and the first-ever Ph.D. in informatics. The school is dedicated to excellence in education and research, to partnerships that bolster economic development and entrepreneurship, and to increasing opportunities for women and underrepresented minorities in computing and technology. For more information, visit www.informatics.indiana.edu.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, +1-317-715-8220Director of Market Communicationschristine.holley@inin.comorFollow Interactive Intelligence:Twitter: www.twitter.com/IN_IntelligenceBlog: www.inin.com/blog

Interactive Intelligence received the award for its new communications-based process automation solution, Interaction Process Automation(TM) (IPA).

Customer Interaction Solutions magazine honors vendors with its Product of the Year Award for demonstrating excellence in contact center technologies, as well as providing return-on-investment for the companies that use them, according to TMC’s CEO, Rich Tehrani.

“With IPA, Interactive Intelligence has taken its proven contact center applications — functions such as routing, presence and collaboration – and used them to automate and move work through each step of a business process,” Tehrani said. “In effect, IPA has created a functional bridge between contact centers and the enterprises they serve, thus resulting in increased efficiencies and improved customer service.”

IPA leverages the Interactive Intelligence IP-based unified communications platform to orchestrate the delivery of work, thus giving organizations everything they need to capture, prioritize, route, escalate and track each step of a business process.

Interactive Intelligence developed IPA as an alternative to traditionally complex and costly process management systems, and to “tool-kits” that simply embed communications into applications, which are limited to soft ROI.

IPA targets mid-size to large organizations across all industries that require the automation of multi-step, people-centric business processes. Examples include new employee on-boarding, lead management, insurance claims processing, loan application management, new student enrollment, requests for government services, order discount approvals, and many others.

For more information about IPA, visit http://www.inin.com/ipa.

For more information about Customer Interaction Solutions magazine’s 2009 Product of the Year Awards, or any of the TMC media properties, visit www.tmcnet.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2009 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, 317-715-8220christine.holley@inin.comorFollow Interactive Intelligence:Twitter: www.twitter.com/IN_IntelligenceBlog: www.inin.com/blog

The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting http://www.inin.com/gartnermq/, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

“We believe our position in Gartner’s leaders quadrant reflects our ongoing commitment of listening to customer needs, then creating innovative technology products and services that most effectively meet those needs,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “To help fulfill that commitment, we’ve improved our ability to service large enterprise contact centers, continued our aggressive investment in R&D to offer even greater return on investment, and expanded our worldwide direct and channel sales and support infrastructure.”

According to Gartner, vendors positioned in its leaders quadrant “are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”

Interactive Intelligence has developed an all-in-one IP communications software suite that’s scalable and standards-based. The suite offers single-platform architecture designed to deliver a comprehensive set of applications without the cost and complexity introduced by multipoint products. The company’s flagship product, Customer Interaction Center(TM) (CIC), provides multichannel contact center automation, enterprise IP telephony, and business process automation for mid-size to large enterprises.

“We’ll continue to build on our vision of a streamlined communications solution in order to give contact centers a viable alternative to the complicated tangle of proprietary devices offered by the rest of the pack,” Brown said. “This year our customers can look for even more value for their money, including enhanced hosted deployment options, a totally unique process automation application, and break-through solutions for key vertical markets, including insurance, outsourcing, and collections.”

1 Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by D. Kraus, S. Blood, and G. Johnson, Feb. 22, 2010.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Follow Interactive Intelligence:

Twitter: www.twitter.com/IN_Intelligence

Blog: www.inin.com/blog

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, +1-317-715-8220, christine.holley@inin.com

The Gartner report, which can be obtained compliments of Interactive Intelligence by visiting http://www.inin.com/gartnermq/, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

“We believe our position in Gartner’s leaders quadrant reflects our ongoing commitment of listening to customer needs, then creating innovative technology products and services that most effectively meet those needs,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “To help fulfill that commitment, we’ve improved our ability to service large enterprise contact centers, continued our aggressive investment in R&D to offer even greater return on investment, and expanded our worldwide direct and channel sales and support infrastructure.”

According to Gartner, vendors positioned in its leaders quadrant “are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”

Interactive Intelligence has developed an all-in-one IP communications software suite that’s scalable and standards-based. The suite offers single-platform architecture designed to deliver a comprehensive set of applications without the cost and complexity introduced by multipoint products. The company’s flagship product, Customer Interaction Center(TM) (CIC), provides multichannel contact center automation, enterprise IP telephony, and business process automation for mid-size to large enterprises.

“We’ll continue to build on our vision of a streamlined communications solution in order to give contact centers a viable alternative to the complicated tangle of proprietary devices offered by the rest of the pack,” Brown said. “This year our customers can look for even more value for their money, including enhanced hosted deployment options, a totally unique process automation application, and break-through solutions for key vertical markets, including insurance, outsourcing, and collections.”

1 Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by D. Kraus, S. Blood, and G. Johnson, Feb. 22, 2010.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Follow Interactive Intelligence:

Twitter: www.twitter.com/IN_Intelligence

Blog: www.inin.com/blog

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, +1-317-715-8220christine.holley@inin.com
Copyright Business Wire 2010

“While IP desk phones increasingly offer sophisticated functionality, their complexity and cost are barriers for adoption among many organizations,” said Drew Kraus, research vice president with Gartner. “Though the use of USB headsets with softphones offers an alternative, reliability issues often preclude their use. We’ve been telling clients for awhile now to lower their infrastructure costs by deploying low-cost phones, while supporting advanced telephony features via PC-based call control applications. By further distilling that endpoint device down to its core functionality, organizations can realize even more savings while still maintaining a clear voice signal and advanced features.”

With a dedicated chip-set delivering high quality audio, the Interaction SIP Station(TM) has no hand set, display, or dial pad. Instead, the device is designed to work in conjunction with a headset and the Interactive Intelligence Interaction Client(R), a PC-based call control software application that includes sophisticated features, such as call recording, call rules, conferencing, presence management, company directory look-up, queue monitoring, call history, and more.

“By providing a dedicated audio path for reliability, and using our client application for rich functionality, the Interaction SIP Station(TM) provides all the features a company needs in an endpoint device — and none that they don’t,” said Interactive Intelligence senior vice president of worldwide marketing, Joe Staples. “What makes this device a market-first, however, is that we’re offering this reliability and simplicity at a price point that’s roughly half that of a basic IP phone, and a fraction of what high-end multimedia phones cost.”

Measuring just 4.5 in. x 4.5 in. x 1.5 in. (11.4 cm. x 11.4 cm. x 3.8 cm.), the Interaction SIP Station(TM) also consumes less desk space than a traditional phone. More secure and simple to use, the device’s physical buttons include pick-up/disconnect, mute, volume control, emergency speed dial, and a multi-function status LED. The Interaction SIP Station(TM) uses power over Ethernet (PoE), thus further enhancing reliability by making it easier and more efficient to supply back-up power.

The Interaction SIP Station(TM) is targeted at mid-size to large contact centers and enterprises, and will be sold as an optional device with the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center(TM) (CIC). It will be distributed through the Interactive Intelligence channel of more than 300 resellers worldwide, and through the company’s direct sales force.

The Interaction SIP Station(TM) is planned for general availability throughout North America and in many European countries in Q4 2009.

To learn more about the Interaction SIP Station(TM) visit www.inin.com/SIPStation.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has approximately 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among Network World’s top 200 North American networking vendors, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs more than 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, 317-715-8220christine.holley@inin.comorFollow Interactive Intelligence:Twitter: www.twitter.com/IN_IntelligenceBlog: www.inin.com/blog