Home / News Article: Community Transit Inks Agreement with KRP Communications for Telecommunications System
Community Transit Inks Agreement with KRP Communications for Telecommunications System
All Articles, KRP Communications
January 8th, 2009 / All Articles, KRP CommunicationsCommunity Transit (www.communitytransit.org) in Everett (Snohomish County), Washington, has begun implementation of Interactive Intelligence’s Customer Interaction Center telecommunications system furnished by KRP Communications to support Transit operations.
“Our previous system was fragile and hard to repair, said Tim Chrobuck, Community Transit’s Chief Technology Officer. There was a clear need for a new phone system, and the KRP solution will move us forward in our operational and technological capabilities.”
The telecommunications solution being implemented by KRP at Community Transit will support vital communications for the customer service and dispatch staffs.
“This system is going to provide us with a lot of business functions that we don’t have now,” said Ann Martin, Technology Support Services Supervisor. “All you’re going to have to do is pick up the hand set. You can control everything else completely through your computer.”
System cutover is planned for first quarter, 2009, and will include the addition of new functions such as presence management, which allows employees to see in real time if others within the company that they are trying to contact are available; and unified communications, which gives the ability to listen to voicemail through Microsoft Exchange/Outlook email.
“We are pleased to welcome Community Transit into the KRP family,” said Keith Macdonald, KRP Communications President and CEO. “The solution sets we deliver provide our clients with state-of-the-art technology and business capability—and the consulting and support resources to back them up.”
“Community Transit has a great partnership with local residents to provide transportation and services in Snohomish County,” said Joyce Eleanor, Community Transit CEO. “We also need additional partnerships in areas like technology. KRP is a great business partner. Its technology solutions, expertise and commitment are very important for our services and operations.”
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About KRP Communications:
KRP Communications (www.krpcomm.com; telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Vonexus, Microsoft, HP, Polycom and Cisco.
About Community Transit:
Community Transit strives to help Puget Sound commuters think transit first. With an electronic alert system for instant rider information and one of the nation’s first double decker transit buses, the agency is a leader in finding new ways to make alternative transportation an attractive option. Call Community Transit at (425) 353-RIDE or (800) 562-1375 for bus information, or 888-814-1300 for carpool or vanpool information, or go to www.communitytransit.org.
Media Contact:
Mary Shacklett
Transworld Data for KRP Communications
Email marys@TWDTransworld.com
Tel 360-956-9536