“Interactive Intelligence was the only top-one vendor in the contact center space to grow its business in all six sub-segments of the market in 2010,” said Frost & Sullivan principal analyst, Michael DeSalles, in a video interview. “More impressively, the company grew in places where the market was crowded with well-established competitors, allowing Interactive Intelligence to surface as a legitimate rival of these top competitors.”

The Frost & Sullivan contact center award is given annually to a single vendor based on the following criteria: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration.

Frost & Sullivan’s decision support matrix methodology for its contact center award enables its research and consulting teams to objectively analyze each company’s performance on each criterion relative to its top competitors then assign performance ratings. Interactive Intelligence outranked its top two competitors with an overall score of 8.4, compared to 7.6 and 7.4 respectively.

“Interactive Intelligence is a company with a long and consistent history of innovation that makes sense: it does not offer technology change for its own sake,” DeSalles said. “Rather, it has a history of listening to the needs of the marketplace and responding to those needs.”

Since its founding in 1994, Interactive Intelligence has built a reputation for developing its own applications all running on a single, open communications platform designed to give customers simplified management, reduced costs, and solutions that meet real-world needs, according to the company’s founder and CEO, Dr. Donald E. Brown.

“We’re always looking for better ways to solve customer problems,” Brown said. “A good example of this is our latest real-time speech analytics application. It was immediately clear that customers wanted something that provided more timely information, was far simpler, and was more cost-effective than what was currently available. We’re really grateful for this Frost & Sullivan award because it recognizes these kinds of customer-focused development efforts and the steady growth we’ve achieved as a result.”

Interactive Intelligence has grown its customer base to more than 4,000 companies in approximately 90 countries.

“Interactive Intelligence has grown into a legitimate rival of the larger and more established vendors, muscling its way into significant deals and capturing a great deal of mindshare in these spaces,” DeSalles said. “It’s accomplished this due to its strong product portfolio, the steady improvements it makes to this portfolio, the tight integrations among its applications, and the fact that it gives its customers strong TCO and ROI arguments for purchasing its solutions.”

To read the complete Frost & Sullivan report that announces the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Documents/Frost-and-Sullivan-Award.pdf.

To watch the video of Frost & Sullivan analyst Michael DeSalles sharing his views about the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Pages/Frost-and-Sullivan-video.aspx.

About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

CAA Saskatchewan is replacing its hosted Nortel system with CIC to improve member services by connecting all 12 of its branch offices using a single communications platform.

“Our previous system had several limitations, including an inability to verify if callers had been transferred between branches, or to our roadside assistance department,” said CAA Saskatchewan’s director of technology services, Paul Schubert. “With CIC, we’ll gain so much more functionality relative to agent availability, caller information, and call routing, all of which will help us improve member services.”

As a result of CIC’s IP-based architecture, CAA Saskatchewan also anticipates a reduction in long-distance charges, including branch-to-branch phone calls, according to Schubert.

CAA Saskatchewan will use CIC across its entire enterprise to support the company’s membership and automotive services, roadside assistance, and insurance and travel divisions.

CAA Saskatchewan selected CIC after narrowing its search to a short list composed of Cisco and Interactive Intelligence.

“We selected CIC because of its single-platform, all-in-one architecture,” Schubert said. “This unique, truly unified architecture meant that we would no longer struggle to make applications work together. It also meant we would be able to easily and quickly make system changes.”

CAA Saskatchewan purchased CIC from Interactive Intelligence elite partner KRP Communications, who is also assisting the company with its deployment.

“KRP guided us through the vendor selection process based on our unique needs,” Schubert said. “The team’s market knowledge, combined with its ability to really listen to our problems, helped us arrive at a decision in which we’re confident.”

CAA Saskatchewan will also deploy CIC add-on applications for multichannel recording and scoring, and customer feedback surveys. It also plans to capitalize on CIC’s remote support by offering an at-home worker program.

“Our previous system didn’t support at-home workers, and being located in central Canada we are often hit hard with winter snow storms,” Schubert said. “Using CIC to transparently route calls to agents working from home will improve our customer service, especially during really bad weather or natural disasters when we might otherwise have insufficient agents to answer calls.”

About CAA Saskatchewan
CAA Saskatchewan serves more than 185,000 members, offering benefits and services through its nonprofit motor club, its travel and insurance agencies, and its auto maintenance and repair facilities. CAA Saskatchewan also advocates for motorists and travellers, supporting traffic safety and environmental programs, and addressing related public policy issues. CAA Saskatchewan was founded in 1917 and has 12 offices, two vehicle repair and maintenance facilities, and one call centre throughout the region, staffed by approximately 250 employees. CAA Saskatchewan can be reached at 800.564-6222, or on the Web at www.caask.ca.

About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. It has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

CTS LanguageLink is replacing an Inter-Tel phone system with CIC to take advantage of the system’s open, software-based, all-in-one architecture.

“We evaluated solutions from Avaya, Mitel, and others, but ultimately we selected CIC based on its cost-effective, flexible architecture,” said CTS LanguageLink director of information technology, Dan Nelson. “CIC will give us a competitive advantage by enabling us to modify the system on a moment’s notice. I estimate savings of about 30 percent in long-distance charges as a result of moving to a standards-based IP architecture.”

CTS LanguageLink purchased CIC through Interactive Intelligence Elite Partner, KRP Communications USA. KRP, a unified communications solutions provider, will also assist CTS LanguageLink with training, deployment, and customization.

“KRP was knowledgeable about CIC and provided solid answers to our questions,” Nelson said. “KRP also arranged for a tour of its office, and a visit to the Interactive Intelligence western regional sales and support center in California. Afterward it was clear that Interactive and KRP worked closely together, which assured us that our post-deployment needs would be met.”

CTS LanguageLink plans to use CIC for automatic call distribution, interactive voice response, supervisory monitoring, presence management, unified messaging, and more. It also purchased add-on applications for multichannel recording and scoring, and speech recognition.

“We anticipate CIC will help us improve customer service through improvements such as more quickly and effectively routing and responding to callers,” Nelson said. “CIC’s modular architecture will enable us to add users as we grow without undergoing major hardware upgrades.”

When the deployment is complete, CIC will support the entire CTS LanguageLink workforce located at its company headquarters in Vancouver, Wash., and at remote locations throughout the United States and Central and South America. A redundant system will also be installed at a second location in Portland, Ore. to provide disaster recovery capabilities.

About CTS LanguageLink
CTS LanguageLink is a leading provider of language services supporting a full suite of translation, interpretation, and localization solutions in-house. The company also offers desktop publishing, website localization, a recording studio, multimedia resources, and a state-of-the-art call center. Founded in 1991, the company services nearly 250 languages and dialects. For more information, visit www.ctslanguagelink.com or call 1 800-208-2620.

About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions can be deployed via an on-premise or hosted model. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

INDIANAPOLIS & PORTLAND, Ore.–(BUSINESS WIRE)– Unitus Community Credit Union has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center^™ (CIC) for use throughout its organization.

Unitus is replacing an Avaya system with CIC to improve its member services by offering contact via e-mail and Web chat, and by adding new functionality such as speech-enhanced interactive voice response and skills-based routing.

“As our credit union has grown we’ve needed to find new ways to better serve members,” said Unitus Community Credit Union’s project manager, Leah Keeler. “With CIC, we will now be able to do things like match caller ID with the associated account information so members are automatically routed to the most appropriate agent.”

Unitus selected CIC after evaluating solutions from Avaya, Cisco and ShoreTel.

“We chose CIC because of its cost-effective, all-in-one architecture and rich feature-set,” said Unitus Community Credit Union’s CIO, Brian Irvine. “CIC’s streamlined, Windows-based architecture will enable us to leverage our IT staff’s .NET skills so we can easily manage the system in-house.”

KRP Communications USA, an Interactive Intelligence Elite Partner, completed the Unitus sale of CIC and will assist the company with deployment and customization. Planned customization services include enhanced skills-based routing, advanced predictive dialing, and screen pop integration.

“KRP has deep knowledge of CIC and responded quickly to our questions throughout the selection process,” Keeler said. “KRP’s experience deploying CIC will ensure we maximize the flexibility of this software so our members can receive service that’s tailored to meet their unique needs.”

In addition to CIC, Unitus has purchased add-on applications for outbound dialing, multichannel recording, customer feedback surveys, and a custom CRM integration.

“Combined, these CIC add-on applications will further help us improve service through streamlined operations, improved reporting, and more proactive member communications,” Irvine said.

When deployment is complete, CIC will support the entire Unitus workforce located across its eight branch offices throughout Oregon and Washington.

About Unitus Community Credit Union
Unitus Community Credit Union is a not-for-profit, member-owned financial institution with locations throughout Oregon and Washington. Unitus was founded in 1937 and today serves more than 72,000 members. Unitus can be reached at (800) 452-0900, or on the Web at www.unitusccu.com.

About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions can be deployed via an on-premise or hosted model. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Unitus Community Credit Union
Laurie Kresl, Vice President of Planning and Business Development, +1-503-423-8310
lkresl@unitusccu.com
OR
Interactive Intelligence Inc.
Christine Holley, Director of Market Communications, +1-317-715-8220
Christine.holley@inin.com

Source: Interactive Intelligence Inc.

News Provided by Acquire Media

INDIANAPOLIS and PORTLAND, Ore., Jan. 18, 2011 – Ruby Receptionists, a provider of remote receptionist services, has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center^™ (CIC), for use throughout its organization.

Ruby Receptionists is replacing a Nortel PBX and a TeleVantage voicemail system with the Interactive Intelligence software in order to offer clients additional features and more customization options.

“We were close to reaching capacity on our Nortel system so the time was right to start evaluating other communications solutions,” said Ruby Receptionists president and CEO, Jill Nelson. “With our communications system such a central part of our business, we knew this was a key opportunity to add sophisticated new features, while gaining the ability to better tailor services to meet our unique client requirements.”

 After evaluating solutions from the incumbent vendors, as well as from Avaya and ShoreTel, Ruby Receptionists selected CIC as its communications solution of choice.

 “With a multitude of inherent applications running on a single platform, along with an open, software-based architecture, CIC gave us everything we needed with virtually unlimited customization options,” Nelson said.

 KRP Communications USA Inc. (www.krpcomm.com), an Interactive Intelligence Elite Partner, made the CIC sale and will help Ruby Receptionists with customization. Planned customizations include skills-based routing; client-specific call-handling rules, such as the type of on-hold music played, forwarding options, and hours of operation; and screen pops that indicate how receptionists should answer each client’s calls.

 “Among our planned CIC customizations is an automated alert feature, which will notify our back-up and management teams when call volumes spike so we can further improve service,” Nelson said. “And by using CIC to consolidate our systems, we’ll also be able to get clients set up faster.”

 Ruby Receptionists emphasizes KRP’s ability to customize CIC as critical to its success. “KRP has more than 12 years of CIC deployment experience,” Nelson said. “This expertise is already proving instrumental as we find ways to maximize the system so our receptionists are empowered with everything they need to provide the most personalized and effective service possible.”

Ruby Receptionists plans to deploy CIC to support its receptionists at the company’s Portland-based office who take calls for more than 1,000 clients each day.

 “We’ve always provided our clients with bright, articulate, friendly receptionists,” Nelson said. “Now we can give these talented individuals the most innovative technology so they can provide even better service and we can continue to meet the demands of our growing client base.”

 About Ruby Receptionists
Ruby Receptionists provides expert virtual receptionist services to more than 1,000 small businesses, legal practices, and professionals across North America. Each Ruby receptionist attends “Ruby University,” a thorough and ongoing training program where they are equipped with the skills and know-how to most effectively field client calls. Ruby Receptionists was named one of the “100 Best Companies to Work For” in Oregon in 2010 and 2011, and was ranked one of Oregon’s fastest growing companies in 2008, 2009, and 2010. The company was also named one of the “Best Green Companies to Work For” in 2010. Ruby Receptionists was founded in 2003 and is based in Portland, Ore. It employs more than 35 receptionists. For more information about Ruby Receptionists, visit www.callruby.com, e-mail hello@callruby.com, or call 1-866-611-7829.

 About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco

 About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 800 people and is headquartered in Indianapolis, Indiana. It has 16 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

 This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

 Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

INDIANAPOLIS, Sep 14, 2010 (BUSINESS WIRE) — Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched a new customer service campaign titled “Ditch the Frustration.”

The campaign was designed to help eliminate the things that frustrate customers the most by providing both service representatives and those who receive service, educational and entertaining resources for giving and getting amazing customer service.

Initial resources are now available on the company’s new interactive “Ditch the Frustration” microsite at www.ditchthefrustration.com.

“There’s a ton of existing customer service-related information out there, but it’s incredibly time-consuming to sift through it all to find the items that are really useful,” said Interactive Intelligence chief marketing officer, Joe Staples. “So we’ve taken some of our own resources based on over fifteen years of experience developing customer service software, along with resources from a select group of experts in the field, and created a single user-friendly place for people to easily find the most useful and current information available.”

The Interactive Intelligence “Ditch the Frustration” microsite features customer service articles, white papers, blog posts, videos, podcasts, and more. Topics include advice about handling customer service interactions, tactics consumers can use to receive better service, and guidance about incorporating the latest technologies into a customer service strategy.

The microsite enables visitors to submit their own tips, with the chance to be selected for a monthly prize drawing. Visitors can also give tips a “thumbs-up” or “thumbs-down” rating, and view these ratings online.

In addition, the microsite enables visitors to submit questions about customer service, with answers provided by a dedicated Interactive Intelligence team of experts.

Interactive Intelligence plans to announce highlights from the campaign, including giveaways and awards, at Technology Marketing Corp.’s ITEXPO in Miami, Florida, held Feb. 2 – 4, 2011.

To get in on the action, visit www.ditchthefrustration.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 700 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

INDIANAPOLIS, Sep 13, 2010 (BUSINESS WIRE) — Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has opened an on-site health care clinic to increase employee focus on wellness and prevention.

Interactive Intelligence has contracted with OurHealth, a provider of on-site health management services, to provide the clinic’s infrastructure, supplies, and physician services. The clinic, which is located in the company’s northwest-side headquarters facility in Indianapolis, opened Sept.8.

“Our on-site health care clinic is part of an ongoing effort to more effectively engage our employees in their own health care with an emphasis on prevention,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “By providing services on-site, employees are encouraged to seek health care assistance sooner and more frequently than they might otherwise, which we believe will lead to a healthier and happier workforce.”

The on-site physician services are offered Monday through Friday and include annual exams, immunization, blood tests, behavioral health evaluations, generic drug prescriptions, and other screening and treatment procedures. The services also include online access to risk assessment and management programs designed to address smoking cessation, weight management, nutrition, chronic pain, and other health concerns.

The new physician services are offered optionally as a supplement to the existing Interactive Intelligence-provided health plan.

“The Interactive Intelligence on-site health care clinic is unique in that the companies who offer anything like this tend to be very large, with services focused on drug testing and treatment of occupational hazards rather than comprehensive wellness and prevention,” said Dr. Jeffrey M. Wells, OurHealth co-founder and president, and former director of Medicaid for the State of Indiana.

OurHealth worked closely with Interactive Intelligence employees to determine the best supplemental health care fit.

“Based on employee survey responses, the vast majority were supportive of an on-site clinic, but interestingly many were concerned about costs to the company,” Wells said. “Though it’s impossible to definitively say how this will impact the company’s health care costs, all indicators point toward either keeping them static or lowering costs through less expensive services compared to those provided externally, as well as earlier and more efficient treatment.”

In addition to on-site employees, Interactive Intelligence is offering its new health care clinic services to remote employees who can take advantage of them while visiting company headquarters, or by using their own physician following completion of a wellness survey. The services are also offered to employees who are on their spouse’s plan.

“From its provision of space and supplies, to its comprehensive wellness and prevention-focused services, OurHealth has given Interactive Intelligence a low-risk, high-value business proposition for providing its employees with the most innovative, expert care available,” said Joe Perkins, a partner at MJ Insurance, the benefits advisor for Interactive Intelligence.

That OurHealth was based in Indianapolis was also a plus, according to Dr. Brown.

“Like us, OurHealth is a locally-based company so this partnership was very much in line with our mission to engage nearby vendors to help support Indiana’s economy,” Brown said. “OurHealth’s unique approach to delivering the most advanced tools and technologies focused on promoting wellness and enhancing patient convenience also fit perfectly with our own mission of injecting innovation into everything we do.”

About OurHealth

OurHealth is a clinically-driven provider of integrated on-site health management services for employers. It focuses on enhancing workforce productivity and lowering health care costs, leading to sustainable value. Using a consultative and analytical approach to design customized solutions for its clients, OurHealth provides on-site clinical care focused on the primary health care needs of employees, while offering turnkey service with its Total Health Management Solutionsm. The goal of this comprehensive program is to provide value-conscious care options for patients through health promotion, wellness and prevention efforts, lifestyle management, chronic condition and medication management support, on-site laboratory and pharmacy services, and referral guidance. OurHealth is a privately-held company based in Indianapolis, Indiana and can be reached at +1 317.574.0234 or info@ourhealth.org; on the Net: www.ourhealth.org.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 700 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

“We believe being named a Leader in the Forrester Wave is a reflection of the investment in our Microsoft Dynamics ERP industry road map, our support for two-tier ERP implementation scenarios and our Dynamic Business vision,” said Crispin Read, general manager, Microsoft Dynamics ERP. “By delivering on a market vision focused on simplifying the user experience, increasing productivity and delivering continuous innovation for customers, we are able to help them keep pace with the rapid rate of change in today’s complex business environment.”

Results From Forrester Research

According to Forrester, “Microsoft enters the Leader band for the first time based principally on the strength of its strategy, including a top three product and go-to-market strategy as well as market-leading ownership costs.”

The report also states, “Microsoft’s product strategy represents a compelling vision for end-to-end order management. As large and enterprise-sized companies continue to experience difficulty with existing systems, Microsoft Dynamics AX 2009 will play an increasing role as a key alternative for divisions and subsidiaries looking for lower-cost and more effective alternatives. Microsoft placed third of vendors evaluated for its corporate and go-to-market strategy due to strong customer reference and extended global reach through partnerships.”

Earlier this year, Microsoft announced plans to deliver a connector in the third quarter of 2010 that will accelerate two-tier ERP deployments between Microsoft Dynamics AX and SAP Business Suite.

A number of customers are using Microsoft Dynamics AX 2009 to increase productivity and savings including Integrated Silicon Solution Inc. (ISSI), a fabless global manufacturer. ISSI evaluated SAP and Oracle solutions before selecting Microsoft Dynamics AX to integrate global operations, reduce inventory, improve productivity and be more proactive in decision-making.

The Forrester Wave: Order Management Hubs, Q3 2010 (August 2010) report is available here. Those interested in learning more about Microsoft Dynamics ERP should visit this page, follow the Microsoft Dynamics conversation here, and engage with the community.

About Microsoft Dynamics

Microsoft Dynamics is a line of easy-to-use, integrated and adaptable ERP and CRM applications that enable business decision-makers to quickly respond to market shifts, take advantage of new trends, increase their competitive edge and drive business success. Microsoft Dynamics solutions are delivered through a world-class network of reselling partners providing specialized services and additional innovation to help customers excel in their industries.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

The Interactive Intelligence Interaction Dialer(R) is an outbound/blended dialing add-on application to the company’s standards-based, all-in-one IP communications software suite, Customer Interaction Center(TM) (CIC).

Interaction Dialer(R) version 3.0 for the credit and collection industry now includes skills-based dialing, “just-in-time” DNC (do-not-call) functionality, enhanced call analysis, and increased scalability.

Interaction Dialer’s(R) skills-based dialing feature enables automated outbound calls to be made based on the availability of agents with defined skills. By ensuring that calls are made based on appropriate agent availability, abandon rates and talk times are reduced.

Interaction Dialer’s(R) “just-in-time” DNC feature adds the ability to scrub DNC lists – including cell phone scrubs – whose status may have changed between the time the contacts were originally scrubbed/loaded and the time they are dialed. This helps ensure compliance and increases the efficiency of dialing campaigns.

In addition, Interaction Dialer(R) now includes media server-based international call analysis. This enhanced call analysis offers improved network message recognition for maximum dialing accuracy. It also adds redundancy and eliminates third-party components for improved reliability and simplified management.

Interaction Dialer(R) also offers dialing and database access optimization, thus enabling credit and collection agencies to support up to 250,000 calls per hour/per server or more depending on configuration. The option of a centralized configuration using the company’s SIP-based Interaction Gateway(TM) at remote sites also helps lower costs by reducing hardware requirements.

In addition to these enhancements, Interaction Dialer(R) offers a number of features designed to benefit credit and collection agencies, including the following:

•Inherent blending that uses the same automatic call distributor for both inbound and outbound interactions for increased agent productivity.
•Optimized “no-answer” timeouts that minimize answering machine pick-up for increased agent productivity.
•Dynamic outbound ANI/caller ID for improved pick-up rates.
•Automated, customizable voice mail messaging for increased productivity.
•Ability to dynamically change phone number order based on time of day or number of attempts made for increased connection rates.
•Patented, “self-learning” staging algorithm to more accurately predict length and stages of a call for increased dialing efficiency.

The Interactive Intelligence all-in-one IP communications software suite also offers inbound interactive voice response, outbound agentless campaigns, and text messaging (SMS), all designed to help credit and collection agencies cost-effectively increase liquidation rates.

Most recently, Interactive Intelligence introduced a communications-based process automation product, Interaction Process Automation(TM), which enables credit and collection agencies to automate skip tracing processes to more quickly locate contacts.

Interaction Dialer(R) version 3.0 is available immediately through the Interactive Intelligence channel of approximately 300 resellers worldwide, and through the company’s direct sales force. Target markets include contact centers, outsourcer and teleservices firms, accounts receivable management companies, and credit and collection departments.

To download a free “Practical Guide to The Effective Use of Automated Dialing in Collections” white paper, visit http://www.inin.com/ProductSolutions/Pages/Interaction-Dialer.aspx.

For more information about how Interaction Dialer(R) supports the credit, collection/account receivables management industries, including a demo, visit http://www.inin.com/ProductSolutions/Pages/Accounts-Receivable-Management.aspx.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50″ company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

SOURCE: Interactive Intelligence Inc.

Interactive Intelligence Inc.Christine Holley, Director of Market Communications, +1-317-715-8220christine.holley@inin.comorFollow Interactive Intelligence:Twitter: www.twitter.com/IN_IntelligenceBlog: www.inin.com/blog

“Although many CRM technology projects were deferred or cancelled in 2009, our latest research spotlights that organizations of all sizes are now investing again to improve the customer management capabilities they’ve neglected during the past 18 months. If you are a business process leader in a large [or midsized] organization, you’re challenged to pick the best CRM solution to enable your company to capitalize on the upturn,” wrote William Band, vice president and principal analyst, Forrester Research, in the reports. “Microsoft Dynamics CRM shines by offering flexibility for large and midsized organizations. As a result, Microsoft is pursuing its strategy for penetrating the CRM market through offering buyers the ‘Power of Choice’ so that companies may choose how to deploy, how to pay, and how to use the application.”

The Forrester Wave reports evaluated the strengths and weaknesses of 19 customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of midsized organizations and 18 CRM solutions for large organizations against 516 criteria reflecting the requirements of large organizations. These criteria included, among other factors, offering a multifunctional CRM application suite, a solution targeted to multiple industries, and a product now in general release and in wide use by customers.

Forrester research found that large and midsized organizations have many technology options to sift through. In Forrester’s evaluation of multiple CRM solutions, Microsoft Dynamics CRM was one of the solutions to which the research firm gave high marks for ease of use and relatively fast deployment times. The report further states, “Microsoft owns a SaaS solution — Microsoft Dynamics CRM Online — and buyers value the solution’s native integration with Outlook and being able to work within the familiar Microsoft technology stack. Buyers also like Microsoft Dynamics CRM’s usability, lower price and its quick time to value compared with traditional CRM applications.”

“It is an honor to be recognized as a Leader in the CRM industry that is helping customers seize new opportunities and grow their businesses,” said Brad Wilson, general manager, Microsoft Dynamics CRM. “We deliver innovation and value to companies around the world through our focus on end-user productivity, business process flexibility and agility, and the ability of our customers to leverage public and private cloud deployment models.”

The Forrester Wave™: CRM Suites for Midsized Organizations, Q2 2010 and The Forrester Wave™: CRM Suites for Large Organizations, Q2 2010 reports are available at http://www.microsoft.com/presspass/itanalyst/default.mspx. More about Microsoft Dynamics CRM is available at http://www.microsoft.com/dynamics. In addition, people can follow the Microsoft Dynamics conversation daily and engage with the community at http://www.twitter.com/msdynamics and http://www.twitter.com/msdynamicscrm.

About Microsoft Dynamics

Microsoft Dynamics is a line of easy-to-use, integrated and adaptable ERP and CRM applications that enable business decision-makers to quickly respond to market shifts, take advantage of new trends, increase their competitive edge and drive business success. Microsoft Dynamics solutions are delivered through a world-class network of reselling partners providing specialized services and additional innovation to help customers excel in their industries.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Forrester Research Inc., The Forrester Wave™: CRM Suites for Midsized Organizations, Q2 2010 (June 2010) and The Forrester Wave™: CRM Suites for Large Organizations, Q2 2010 (June 2010)