INDIANAPOLIS–(BUSINESS WIRE)– For the second consecutive year, Frost & Sullivan has honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with its Company of the Year, Contact Center Systems North America, 2011 award.
“Interactive Intelligence was the only top-one vendor in the contact center space to grow its business in all six sub-segments of the market in 2010,” said Frost & Sullivan principal analyst, Michael DeSalles, in a video interview. “More impressively, the company grew in places where the market was crowded with well-established competitors, allowing Interactive Intelligence to surface as a legitimate rival of these top competitors.”
The Frost & Sullivan contact center award is given annually to a single vendor based on the following criteria: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration.
Frost & Sullivan’s decision support matrix methodology for its contact center award enables its research and consulting teams to objectively analyze each company’s performance on each criterion relative to its top competitors then assign performance ratings. Interactive Intelligence outranked its top two competitors with an overall score of 8.4, compared to 7.6 and 7.4 respectively.
“Interactive Intelligence is a company with a long and consistent history of innovation that makes sense: it does not offer technology change for its own sake,” DeSalles said. “Rather, it has a history of listening to the needs of the marketplace and responding to those needs.”
Since its founding in 1994, Interactive Intelligence has built a reputation for developing its own applications all running on a single, open communications platform designed to give customers simplified management, reduced costs, and solutions that meet real-world needs, according to the company’s founder and CEO, Dr. Donald E. Brown.
“We’re always looking for better ways to solve customer problems,” Brown said. “A good example of this is our latest real-time speech analytics application. It was immediately clear that customers wanted something that provided more timely information, was far simpler, and was more cost-effective than what was currently available. We’re really grateful for this Frost & Sullivan award because it recognizes these kinds of customer-focused development efforts and the steady growth we’ve achieved as a result.”
Interactive Intelligence has grown its customer base to more than 4,000 companies in approximately 90 countries.
“Interactive Intelligence has grown into a legitimate rival of the larger and more established vendors, muscling its way into significant deals and capturing a great deal of mindshare in these spaces,” DeSalles said. “It’s accomplished this due to its strong product portfolio, the steady improvements it makes to this portfolio, the tight integrations among its applications, and the fact that it gives its customers strong TCO and ROI arguments for purchasing its solutions.”
To read the complete Frost & Sullivan report that announces the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Documents/Frost-and-Sullivan-Award.pdf.
To watch the video of Frost & Sullivan analyst Michael DeSalles sharing his views about the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Pages/Frost-and-Sullivan-video.aspx.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com; on the Net: www.inin.com.