Vancouver, BC, May 25, 2005 – KRP Communications announced that it has developed a telephony integration for Salesforce.com. Salesforce.com is a completely web enabled Customer Management Relationship (CRM) solution. KRP leveraged its CRM and telephony expertise to develop a solution that adds a great deal of value to the Salesforce.com offering. This integration works with the IP telephony solution from Interactive Intelligence (www.inin.com) of whom KRP is a Select Distributor.
Users can transfer, hold, conference, mute, disconnect, and even record calls with this new integration. Contacts from the Interactive Intelligence server are loaded so you can contact colleagues, clients, and business partners from anywhere you have access to the web. This integration also extends the presence management capability that is built in to the Interactive Intelligence solution.
About KRP Communications:
KRP is a complete communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Our computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. We are also experts in Customer Relationship Management (CRM) software integrations and offer Microsoft CRM (MSCRM). KRP has partnered with technology leaders such as Interactive Intelligence, Vonexus, Microsoft, HP, Polycom, and Cisco.