The IT Summit is pleased to welcome KRP Communications as a sponsor of The IT Summit’s Seattle IT Conference (April 24, 2013)
Since 2004 The IT Summit had been the premier producer of regionally focused IT conferences for executives from the government, education, and corporate sectors. While many IT conferences limit their focus strictly to IT personnel, The IT Summit recognizes that IT decisions affect the entire business, and that decisions made outside the IT department often have a direct impact on IT. This holistic view of IT can enhance operations by helping IT personnel to better understand how their work is perceived within the company, enables executives to better understand how their decisions impact the ability of their IT departments to serve the business or agency directly, and in turn allow the business or agency to better serve their customers and clients. The result is a broader information base from which executives can make more informed decisions.
The IT Summit is pleased to welcome KRP Communications as a sponsor of The IT Summit Seattle 2013. An effective business computer network — and an effective business — needs quality communications systems. To make the best choice you need a service provider that can offer you a broad range of options, not just one or two. Unlike many companies that only offer limited choices from one or two communications technologies, KRP Communications offers that broad range of communication services – including a dedicated in house development team to write custom applications and integrations — allowing their clients to choose the services that are best for their business. With their experience in a wide-range of technologies KRP Communications is able to ensure that the solutions you choose will work together smoothly to enhance productivity. Improved decisions: It is what KRP Communications and The IT Summit are striving to provide.
Register now for The IT Summit’s Seattle IT Conference, April 24, 2013. And while you are at The IT Summit Seattle stop by the KRP Communications booth and discover how they can help you communicate.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP partners with technology leaders such as Interactive Intelligence, NEC, Microsoft, HP, Polycom, and Cisco.
NEC Corporation of America Receives 2012 Unified Communications Excellence
Award
UC for Enterprise (UCE) Honored for Innovation
Irving, Texas (December 2012) — NEC Corporation of America (NEC) announced
today that TMC, a global, integrated marketing company, has named UC for Enterprise
(UCE) as recipient of its 2012 Unified Communications Excellence Award presented by
INTERNET TELEPHONY magazine.
UC for Enterprise is a powerful unified communications and collaboration suite that
empowers users through enhanced, intelligent communication tools that enable
anywhere, anytime access. This powerful solution offers valuable tools for everyone in
an organization including knowledge workers, executives, contact center agents,
attendants, security guards and IT administrators. This one comprehensive customizable
solution is designed for medium and large size businesses.
“UCE empowers organizations to improve teamwork, enable staff to better satisfy
customer demands and provide tools that quickly and securely share information,” said
Larry Levenberg, vice president, NEC. “The full UCE suite helps users dictate how and
when they want to be reached, and this recognition supports our commitment to
providing quality solutions in the space.”
“We are pleased to grant this 2012 Unified Communications Excellence Award to NEC
Corporation of America for its commitment to excellence while addressing real needs in
the marketplace,” said Rich Tehrani, CEO, TMC. “Congratulations to the team at NEC
on receiving this award, and we look forward to future innovations.”
Unified Communications Excellence Award winners are published in the November 2012
issue of INTERNET TELEPHONY magazine. For more information about TMC, please
visit www.tmcnet.com.
About NEC Corporation of America
Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of
innovative IT, biometrics, network, and communications products and solutions for
service carriers, Fortune 1000 and SMB businesses across multiple vertical industries,
including Healthcare, Government, Education and Hospitality. NEC Corporation of
America delivers one of the industry’s broadest portfolios of technology solutions and
professional services, including unified communications, wireless, voice and data,
managed services, server and storage infrastructure, optical network systems,
microwave radio communications and biometric security. NEC Corporation of America is
a wholly-owned subsidiary of NEC Corporation, a global technology leader with a
presence in over 44 countries and more than $37 billion in revenues. For more
information, please visit http://www.necam.com/.
Real estate listing service to use all-in-one IP communications software suite to increase distributed workforce efficiencies and improve member service
INDIANAPOLIS & KIRKLAND, Wash.–(BUSINESS WIRE)– Northwest Multiple Listing Service (Northwest MLS) has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC).
The real estate listing service is replacing a Nortel telephony system with CIC, which will support all employees at its Kirkland, Wash. headquarters, and at the company’s 16 satellite locations.
“We selected CIC because its single-platform, all-in-one architecture would most effectively support our mission of providing exemplary customer service to our membership of more than 21,000 real estate professionals across the state,” said Northwest MLS president and CEO, Tom Hurdelbrink.
Northwest MLS plans to use CIC to improve the efficiency of its distributed workforce. “When call volume is heavy in one location, we’ll use CIC to automatically route calls to another office,” Hurdelbrink said. “Similarly, when a particular area is affected by weather-related interruptions, calls can be routed to a different location or to employees working from home. This will enable us to respond more quickly and consistently to our members.”
CIC will also give Northwest MLS members a new callback queue option. “Callers who do not want to wait on hold for the next available representative can elect to disconnect and keep their place in queue,” Hurdelbrink said. “When it’s their turn, CIC will automatically dial them back. This will further enhance our member service experience.”
Northwest MLS will also use CIC to develop customized reports to more efficiently schedule and evaluate staff, according to Hurdelbrink. “CIC will give us improved reporting metrics for increased insight into employee performance and processes,” he said. “This will help us more effectively allocate resources, while further enhancing member service.”
Interactive Intelligence reseller, KRP Communications, will provide CIC deployment services and ongoing maintenance for Northwest MLS.
About Northwest MLS
Northwest Multiple Listing Service, owned by its member real estate firms, is the largest full-service MLS in the Northwest. Its membership includes more than 21,000 real estate brokers. The organization, based in Kirkland, Wash., serves 21 counties throughout Washington State.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, NEC, Microsoft, HP, Polycom, and Cisco.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
KRP Communications Demonstrates Significant Customer Service and NEC Technical Knowledge with software based communications solutions.
June 1st, 2012 — KRP Communications, a complete unified communications solutions provider, today announced that they are now an authorized dealer of NEC Corporation of America’s (NEC) UNIVERGE 3C communications platform. NEC, a leading provider and integrator of advanced communications solutions, created the UNIVERGE 3C platform to offer cutting edge software based solutions to the marketplace.
UNIVERGE 3C is a complete, software-based, unified communications and collaboration solution that redefines the way a business and individuals communicate. This comprehensive solution delivers a fully functional IP-PBX along with a complete set of voice features, sophisticated unified communications (UC) and collaboration applications that can be tailored to your specific business needs. It provides the necessary agility for today’s dynamic work environment and enables total control over how, when and where you choose to be reached – truly empowering your workforce. UNIVERGE 3C operates across premise, cloud or hybrid environments. Through its standards-based components and distributed software architecture, it delivers to you unmatched flexibility, reliability and scalability to keep your organization competitive in today’s marketplace.
“KRP as a whole is extremely excited about this new product offering. We are an established, successful software-based communications vendor, so when we considered expanding our product line we invested some very tangible time and due diligence to make sure that we added the right product to our current offerings without creating unneeded overlap in our portfolio. I firmly believe the Univerge 3C platform will offer compelling value to new clients while aligning with our company’s vision of excellence.” – Keith Macdonald, KRP Communications, CEO and President.
Keith Macdonald added, “KRP has always strived to bring true value to every interaction we have and I strongly believe that this partnership will help KRP do exactly that. I sincerely commit to the fact that my team is one of the most talented in the industry and I look forward to all of them taking this new product to great heights.”
More information on NEC can be found here:
www.necam.com/entcomm
Blog: www.NECToday.com
Youtube: www.youtube.com/interactivenec
Twitter at www.twitter.com/NEC and @NEC @NEC_Channels
Facebook fan page: www.necam.com/facebook
About NEC Corporation of America
Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network, communications and biometrics products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 44 countries and more than $37.5 billion in revenues. For more information, please visit www.necam.com.
© 2011 NEC Corporation of America. NEC is a registered trademark of NEC Corporation. All Rights Reserved.
Other product or service marks mentioned are the trademarks of their respective owners.
About KRP Communications
Since 1998 KRP has provided advanced unified communications solutions that ranged from feature-rich IP PBXs to full-fledged contact center solutions. KRP Communications is an international company with presence in both the USA and Canada. We are a complete unified communications solutions provider delivering open standards-based technologies which can integrate to or replace legacy systems to offer a wide range of added functionality for voice and data communications. Following industry standard Project Management practices we spend the time to truly understand our customer’s needs and identify how to best leverage a unified communications solution from start to finish. Our extensive knowledge and experience with communications systems enables our customers to enhance their productivity and reduce their cost of doing business. KRP’s solutions are backed by a proven support model through the KRP Care Support Team consisting of highly trained and certified technical engineers that are available 24/7 for emergency response; as well as incident prevention through KRP’s ‘Sygent’ proactive monitoring service. To learn more about KRP’s service offerings please visit us at www.krpcomm.com.
Tokyo, March 14, 2012 – NEC Corporation (NEC; TSE: 6701) announced today the latest generation of its Unified Communications and Collaboration (UC&C) software, UNIVERGE 3C(TM).
UNIVERGE 3C delivers essential UC&C tools to business users for virtually any device while maintaining a consistent user experience. The software services adapt to a wide variety of business roles, from sales and support, to internal workgroups providing increased efficiencies and greater workforce productivity. UNIVERGE 3C integrates a Rich Internet Application (RIA) framework for web-oriented delivery of UC&C tools, enabling enterprises to utilize existing enterprise web and security infrastructure. Personal devices can also be used in conjunction with enterprise security credentials – securing enterprise information and supporting the Bring Your Own Device (BYOD) market trend.
Designed for data centers and cloud environments, UNIVERGE 3C aligns with enterprise Information Technology (IT) strategies to virtualize all of their business collaboration services. The software enables tailored collaboration for a wide range of business roles using a services-oriented and standards-based approach. Features are enabled through simple software-based licensing that allows businesses to quickly expand services as needed.
“Enterprises are looking to their IT organizations for improved workforce productivity and ways to enable the business to be more agile and competitive,” said Taichiro Hashizawa, Vice President and Executive General Manager, NEC Corporation. “UNIVERGE 3C is aligned to enable IT to achieve these goals.”
Leveraging Commodity Infrastructure, Empowering the Mobile Workforce
UNIVERGE 3C takes the importance of broadband connectivity, virtualized data centers, and the commercialization of rich multimedia devices such as smartphones and tablets into consideration. IDC predicts that by 2015 mobile workers will reach 1.3 billion people, representing 37.2% of the total workforce(*).
UNIVERGE 3C optimizes workforce productivity by offering rich clients for smartphones, tablets, and desktops – all with a consistent user experience; single sign-on using enterprise credentials and delivery using enterprise security methods. Employees can easily connect from any location, on virtually any device and initiate collaboration with colleagues, customers or partners.
“Our approach is closely aligned with the work-styles of the new generation of highly mobile, Internet-savvy workforce,” added Hashizawa.
Common Software, Multiple Business Use Cases
Ultimately, enterprises are focused on servicing their customers. Communications and collaboration infrastructure can enhance user productivity, thereby increasing overall efficiency and improving profit. UNIVERGE 3C’s collaboration services software is designed to apply to a wide range of professional areas, enabling enterprises to utilize a common software infrastructure across different parts of their organizations – gaining greater efficiencies from their IT investment.
UNIVERGE 3C easily adapts to a wide variety of business roles:
Sales organizations can easily schedule or establish ad-hoc collaboration sessions to engage prospective clients.
Marketing can arrange webinars in order to reach a broader market and to poll attendees on their specific interests.
Internal workgroups can arrange virtual meetings to share and exchange information in real-time.
Support organizations can invoke remote control or co-browsing sessions with customers to enhance customer resolution and the support experience.
All users can selectively utilize audio, video, screen sharing, document presentation, file sharing, remote control, co-browsing, voting/polling, and more in a rich and engaging user experience that promotes collaboration with its simplicity.
Business Tailored Solutions
UNIVERGE 3C is designed as services-oriented software that can be uniquely tailored to the needs of a business. Using its integration into vertical business applications, such as healthcare and hospitality, the gap between systems, devices (such as patient monitors or room phones) and staff disappears, as interpersonal communication becomes an integral part of business workflows.
NEC will showcase UNIVERGE 3C at Enterprise Connect 2012, March 26-29, 2012 in Orlando, Florida in the U.S. NEC is a Diamond Sponsor of this annual event and can be found in booth 609.
UNIVERGE 3C will first be released in the second quarter of 2012.
More information about UNIVERGE 3C can be found at www.nec.com. iPAD and Android users can find an overview of UNIVERGE 3C on iBooks and Google eBooks.
***
Note
* IDC Worldwide Mobile Worker Population 2011-2015 Forecast, doc #232073, December 2011
About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at
http://www.nec.com.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. (C)2012 NEC Corporation.
INDIANAPOLIS–(BUSINESS WIRE)– For the second consecutive year, Frost & Sullivan has honored Interactive Intelligence Group Inc. (Nasdaq: ININ) with its Company of the Year, Contact Center Systems North America, 2011 award.
“Interactive Intelligence was the only top-one vendor in the contact center space to grow its business in all six sub-segments of the market in 2010,” said Frost & Sullivan principal analyst, Michael DeSalles, in a video interview. “More impressively, the company grew in places where the market was crowded with well-established competitors, allowing Interactive Intelligence to surface as a legitimate rival of these top competitors.”
The Frost & Sullivan contact center award is given annually to a single vendor based on the following criteria: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration.
Frost & Sullivan’s decision support matrix methodology for its contact center award enables its research and consulting teams to objectively analyze each company’s performance on each criterion relative to its top competitors then assign performance ratings. Interactive Intelligence outranked its top two competitors with an overall score of 8.4, compared to 7.6 and 7.4 respectively.
“Interactive Intelligence is a company with a long and consistent history of innovation that makes sense: it does not offer technology change for its own sake,” DeSalles said. “Rather, it has a history of listening to the needs of the marketplace and responding to those needs.”
Since its founding in 1994, Interactive Intelligence has built a reputation for developing its own applications all running on a single, open communications platform designed to give customers simplified management, reduced costs, and solutions that meet real-world needs, according to the company’s founder and CEO, Dr. Donald E. Brown.
“We’re always looking for better ways to solve customer problems,” Brown said. “A good example of this is our latest real-time speech analytics application. It was immediately clear that customers wanted something that provided more timely information, was far simpler, and was more cost-effective than what was currently available. We’re really grateful for this Frost & Sullivan award because it recognizes these kinds of customer-focused development efforts and the steady growth we’ve achieved as a result.”
Interactive Intelligence has grown its customer base to more than 4,000 companies in approximately 90 countries.
“Interactive Intelligence has grown into a legitimate rival of the larger and more established vendors, muscling its way into significant deals and capturing a great deal of mindshare in these spaces,” DeSalles said. “It’s accomplished this due to its strong product portfolio, the steady improvements it makes to this portfolio, the tight integrations among its applications, and the fact that it gives its customers strong TCO and ROI arguments for purchasing its solutions.”
To read the complete Frost & Sullivan report that announces the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Documents/Frost-and-Sullivan-Award.pdf.
To watch the video of Frost & Sullivan analyst Michael DeSalles sharing his views about the Interactive Intelligence Company of the Year, Contact Center Systems North America, 2011 award, visit http://www.inin.com/ProductSolutions/Pages/Frost-and-Sullivan-video.aspx.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
INDIANAPOLIS & REGINA, Saskatchewan–(BUSINESS WIRE)– CAA Saskatchewan, an insurance, travel, and road-side assistance company, has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), for use throughout its organization.
CAA Saskatchewan is replacing its hosted Nortel system with CIC to improve member services by connecting all 12 of its branch offices using a single communications platform.
“Our previous system had several limitations, including an inability to verify if callers had been transferred between branches, or to our roadside assistance department,” said CAA Saskatchewan’s director of technology services, Paul Schubert. “With CIC, we’ll gain so much more functionality relative to agent availability, caller information, and call routing, all of which will help us improve member services.”
As a result of CIC’s IP-based architecture, CAA Saskatchewan also anticipates a reduction in long-distance charges, including branch-to-branch phone calls, according to Schubert.
CAA Saskatchewan will use CIC across its entire enterprise to support the company’s membership and automotive services, roadside assistance, and insurance and travel divisions.
CAA Saskatchewan selected CIC after narrowing its search to a short list composed of Cisco and Interactive Intelligence.
“We selected CIC because of its single-platform, all-in-one architecture,” Schubert said. “This unique, truly unified architecture meant that we would no longer struggle to make applications work together. It also meant we would be able to easily and quickly make system changes.”
CAA Saskatchewan purchased CIC from Interactive Intelligence elite partner KRP Communications, who is also assisting the company with its deployment.
“KRP guided us through the vendor selection process based on our unique needs,” Schubert said. “The team’s market knowledge, combined with its ability to really listen to our problems, helped us arrive at a decision in which we’re confident.”
CAA Saskatchewan will also deploy CIC add-on applications for multichannel recording and scoring, and customer feedback surveys. It also plans to capitalize on CIC’s remote support by offering an at-home worker program.
“Our previous system didn’t support at-home workers, and being located in central Canada we are often hit hard with winter snow storms,” Schubert said. “Using CIC to transparently route calls to agents working from home will improve our customer service, especially during really bad weather or natural disasters when we might otherwise have insufficient agents to answer calls.”
About CAA Saskatchewan
CAA Saskatchewan serves more than 185,000 members, offering benefits and services through its nonprofit motor club, its travel and insurance agencies, and its auto maintenance and repair facilities. CAA Saskatchewan also advocates for motorists and travellers, supporting traffic safety and environmental programs, and addressing related public policy issues. CAA Saskatchewan was founded in 1917 and has 12 offices, two vehicle repair and maintenance facilities, and one call centre throughout the region, staffed by approximately 250 employees. CAA Saskatchewan can be reached at 800.564-6222, or on the Web at www.caask.ca.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. It has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
INDIANAPOLIS and VANCOUVER, Wash., May 18, 2011 – CTS LanguageLink, a global provider of language interpretation and translation services, has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), for use throughout its organization.
CTS LanguageLink is replacing an Inter-Tel phone system with CIC to take advantage of the system’s open, software-based, all-in-one architecture.
“We evaluated solutions from Avaya, Mitel, and others, but ultimately we selected CIC based on its cost-effective, flexible architecture,” said CTS LanguageLink director of information technology, Dan Nelson. “CIC will give us a competitive advantage by enabling us to modify the system on a moment’s notice. I estimate savings of about 30 percent in long-distance charges as a result of moving to a standards-based IP architecture.”
CTS LanguageLink purchased CIC through Interactive Intelligence Elite Partner, KRP Communications USA. KRP, a unified communications solutions provider, will also assist CTS LanguageLink with training, deployment, and customization.
“KRP was knowledgeable about CIC and provided solid answers to our questions,” Nelson said. “KRP also arranged for a tour of its office, and a visit to the Interactive Intelligence western regional sales and support center in California. Afterward it was clear that Interactive and KRP worked closely together, which assured us that our post-deployment needs would be met.”
CTS LanguageLink plans to use CIC for automatic call distribution, interactive voice response, supervisory monitoring, presence management, unified messaging, and more. It also purchased add-on applications for multichannel recording and scoring, and speech recognition.
“We anticipate CIC will help us improve customer service through improvements such as more quickly and effectively routing and responding to callers,” Nelson said. “CIC’s modular architecture will enable us to add users as we grow without undergoing major hardware upgrades.”
When the deployment is complete, CIC will support the entire CTS LanguageLink workforce located at its company headquarters in Vancouver, Wash., and at remote locations throughout the United States and Central and South America. A redundant system will also be installed at a second location in Portland, Ore. to provide disaster recovery capabilities.
About CTS LanguageLink
CTS LanguageLink is a leading provider of language services supporting a full suite of translation, interpretation, and localization solutions in-house. The company also offers desktop publishing, website localization, a recording studio, multimedia resources, and a state-of-the-art call center. Founded in 1991, the company services nearly 250 languages and dialects. For more information, visit www.ctslanguagelink.com or call 1 800-208-2620.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions can be deployed via an on-premise or hosted model. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Credit union to deploy all-in-one IP communications software suite to improve member services
INDIANAPOLIS & PORTLAND, Ore.–(BUSINESS WIRE)– Unitus Community Credit Union has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC) for use throughout its organization.
Unitus is replacing an Avaya system with CIC to improve its member services by offering contact via e-mail and Web chat, and by adding new functionality such as speech-enhanced interactive voice response and skills-based routing.
“As our credit union has grown we’ve needed to find new ways to better serve members,” said Unitus Community Credit Union’s project manager, Leah Keeler. “With CIC, we will now be able to do things like match caller ID with the associated account information so members are automatically routed to the most appropriate agent.”
Unitus selected CIC after evaluating solutions from Avaya, Cisco and ShoreTel.
“We chose CIC because of its cost-effective, all-in-one architecture and rich feature-set,” said Unitus Community Credit Union’s CIO, Brian Irvine. “CIC’s streamlined, Windows-based architecture will enable us to leverage our IT staff’s .NET skills so we can easily manage the system in-house.”
KRP Communications USA, an Interactive Intelligence Elite Partner, completed the Unitus sale of CIC and will assist the company with deployment and customization. Planned customization services include enhanced skills-based routing, advanced predictive dialing, and screen pop integration.
“KRP has deep knowledge of CIC and responded quickly to our questions throughout the selection process,” Keeler said. “KRP’s experience deploying CIC will ensure we maximize the flexibility of this software so our members can receive service that’s tailored to meet their unique needs.”
In addition to CIC, Unitus has purchased add-on applications for outbound dialing, multichannel recording, customer feedback surveys, and a custom CRM integration.
“Combined, these CIC add-on applications will further help us improve service through streamlined operations, improved reporting, and more proactive member communications,” Irvine said.
When deployment is complete, CIC will support the entire Unitus workforce located across its eight branch offices throughout Oregon and Washington.
About Unitus Community Credit Union
Unitus Community Credit Union is a not-for-profit, member-owned financial institution with locations throughout Oregon and Washington. Unitus was founded in 1937 and today serves more than 72,000 members. Unitus can be reached at (800) 452-0900, or on the Web at www.unitusccu.com.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions can be deployed via an on-premise or hosted model. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Unitus Community Credit Union
Laurie Kresl, Vice President of Planning and Business Development, +1-503-423-8310
lkresl@unitusccu.com
OR
Interactive Intelligence Inc.
Christine Holley, Director of Market Communications, +1-317-715-8220
Christine.holley@inin.com
Source: Interactive Intelligence Inc.
News Provided by Acquire Media
Remote receptionist services provider selects software for its broad feature-set and extensive customization options
INDIANAPOLIS and PORTLAND, Ore., Jan. 18, 2011 – Ruby Receptionists, a provider of remote receptionist services, has selected the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center™ (CIC), for use throughout its organization.
Ruby Receptionists is replacing a Nortel PBX and a TeleVantage voicemail system with the Interactive Intelligence software in order to offer clients additional features and more customization options.
“We were close to reaching capacity on our Nortel system so the time was right to start evaluating other communications solutions,” said Ruby Receptionists president and CEO, Jill Nelson. “With our communications system such a central part of our business, we knew this was a key opportunity to add sophisticated new features, while gaining the ability to better tailor services to meet our unique client requirements.”
After evaluating solutions from the incumbent vendors, as well as from Avaya and ShoreTel, Ruby Receptionists selected CIC as its communications solution of choice.
“With a multitude of inherent applications running on a single platform, along with an open, software-based architecture, CIC gave us everything we needed with virtually unlimited customization options,” Nelson said.
KRP Communications USA Inc. (www.krpcomm.com), an Interactive Intelligence Elite Partner, made the CIC sale and will help Ruby Receptionists with customization. Planned customizations include skills-based routing; client-specific call-handling rules, such as the type of on-hold music played, forwarding options, and hours of operation; and screen pops that indicate how receptionists should answer each client’s calls.
“Among our planned CIC customizations is an automated alert feature, which will notify our back-up and management teams when call volumes spike so we can further improve service,” Nelson said. “And by using CIC to consolidate our systems, we’ll also be able to get clients set up faster.”
Ruby Receptionists emphasizes KRP’s ability to customize CIC as critical to its success. “KRP has more than 12 years of CIC deployment experience,” Nelson said. “This expertise is already proving instrumental as we find ways to maximize the system so our receptionists are empowered with everything they need to provide the most personalized and effective service possible.”
Ruby Receptionists plans to deploy CIC to support its receptionists at the company’s Portland-based office who take calls for more than 1,000 clients each day.
“We’ve always provided our clients with bright, articulate, friendly receptionists,” Nelson said. “Now we can give these talented individuals the most innovative technology so they can provide even better service and we can continue to meet the demands of our growing client base.”
About Ruby Receptionists
Ruby Receptionists provides expert virtual receptionist services to more than 1,000 small businesses, legal practices, and professionals across North America. Each Ruby receptionist attends “Ruby University,” a thorough and ongoing training program where they are equipped with the skills and know-how to most effectively field client calls. Ruby Receptionists was named one of the “100 Best Companies to Work For” in Oregon in 2010 and 2011, and was ranked one of Oregon’s fastest growing companies in 2008, 2009, and 2010. The company was also named one of the “Best Green Companies to Work For” in 2010. Ruby Receptionists was founded in 2003 and is based in Portland, Ore. It employs more than 35 receptionists. For more information about Ruby Receptionists, visit www.callruby.com, e-mail hello@callruby.com, or call 1-866-611-7829.
About KRP Communications
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, and Cisco
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs approximately 800 people and is headquartered in Indianapolis, Indiana. It has 16 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company’s SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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