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Portland Trail Blazers Upgrade Telecommunications to Position for CRM

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January 5th, 2010 / All Articles, KRP Communications

Seattle, WA—January 5, 2010—The Portland Trail Blazers NBA basketball team recently partnered with KRP Communications in a significant upgrade to the Trail Blazers’ Interactive Intelligence telecommunications software.

“Our goal with this upgrade was to position ourselves for a big push into CRM (customer relationship management) in 2010, and to build on facilities like customization of greetings for customers and live Web chat,” said Lou Pallotta, the Trail Blazers’ Telecommunications Manager. “The move will reduce the amount of time that our customer service agents spend on the phones, and it will also enable us to enhance capabilities for remote agents who work at home.”

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About Portland Trail Blazers:
The Portland Trail Blazers, members of the National Basketball Association (NBA), were founded in 1970, and purchased by Paul G. Allen in 1988. The team’s rich heritage includes 27 playoff appearances, an NBA championship in 1977 and a commitment to community service. With a corporate mission to “Make It Better,” the Trail Blazers strive to help children and their families throughout Oregon and southwest Washington live, learn and play. The Trail Blazers are the first and only pro sports franchise to receive the prestigious National Points of Light Award for excellence in corporate community service. For more information on the Trail Blazers, visit www.trailblazers.com.

About KRP Communications:
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Vonexus, Microsoft, HP, Polycom, and Cisco.