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Qliance Inks Contract with KRP Communications and Interactive Intelligence

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January 25th, 2010 / All Articles, KRP Communications

Seattle, WA—October 19, 2009—Qliance, a primary preventive and wellness medical practice with offices in Seattle and Kent, Washington, has partnered with KRP Communications for a new telecommunications solution and support services.
Qliance selected an Interactive Intelligence version 3.0 solution that will allow its staff and providers to effectively and efficiently communicate with each other while Qliance staff serves customer needs.
“Qliance is growing rapidly, and we needed a system that could grow with us, and for the long term,” said Joanne Bratton, Qliance Controller. “Qliance will eventually have multiple practice locations, and the 3.0 solution allows for multiple location growth.”
Qliance chose KRP Communications as its telecommunications solution provider. “The breadth and depth of experience was compelling,” said Bratton. “KRP is a team of individuals committed to creating a solution that works, and Interactive Intelligence is a product that KRP understands very well. They really know how to make Interactive Intelligence sing!”
“We are delighted to welcome Qliance to the KRP family and look forward to working closely with them as they move their business forward,” said Keith Macdonald, President and CEO of KRP Communications. “Customer care is a cornerstone in any healthcare enterprise, and delivering first-class telecommunications is part of that effort. Qliance can rest assured that KRP will be there every step of the way as a reliable and innovative business partner.”
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About Qliance:

Qliance (www.qliance.com) is a medical practice that specializes in comprehensive primary, preventive and wellness care. Qliance operates outside the insurance system. As a result, the practice does not bill insurance plans or receive payment from insurance carriers for the services provided. Instead, Qliance charges a monthly fee for unrestricted, 7 day a week access to a Qliance provider. Qliance features same or next-day appointments for urgent care, unhurried 30 to 60 minute office visits, 24-hour phone and email access to a physician, and the convenience of on-site x-ray, laboratory and “first-fill” prescription drug dispensary. Each Qliance physician and nurse practitioner works with a limited number of patients so the care they provide is personal, thorough and professional.

About KRP Communications:
KRP Communications (www.krpcomm.com, telephone 877-775-6620) is a complete voice and data communications solutions provider delivering intuitive, open standards-based solutions which can integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Its computer telephony solutions include Voice over Internet Protocol (VoIP), enterprise IP PBXs, and contact centers. KRP is also expert in Customer Relationship Management (CRM) software integrations and offers Microsoft CRM (MSCRM). KRP partners with technology leaders such as Interactive Intelligence, Vonexus, Microsoft, HP, Polycom, and Cisco.