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Complete Unified Communications Solutions Provider


Unified Communications

Our unified communications solutions range from stand-alone IP PBX systems to full-fledged contact center solutions.

We specialize in high-end technologies and have the expertise to design, implement, customize and integrate to a wide variety of communications systems, all backed by a proven support model.

Interactive Intelligence

KRP is an Interactive Intelligence Elite Partner.

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.

These solutions utilize the Custmer Interaction Center (CIC) core, an interaction management solution that offers a myriad of out-of-the-box features, but also can be tailored to meet a very wide variety of your business needs.

NEC

KRP has partnered with NEC to deliver the UNIVERGE 3C® solution.

UNIVERGE 3C is a complete, software-based unified communications solution that redefines the way you communicate – enables anywhere, anytime access, operates across premise, cloud or hybrid environments and ensures business continuity through a single application platform.

Pre-intergrated Solutions

KRP has developed a number of integrations that improve business by increasing efficiency through the automation of manual activities. We are currently providing two of our CRM integrations.

Microsoft CRM Telephony Integration

Salesforce.com

To access more information on the integrations, please visit crm telephony integrations.

Our Services

Consulting Services – KRP provides qualified professional personnel with many years of experience to help you design implement and support your unified communications solution.

In order to improve the quality of your UC deployment, we spend the time to truly understanding how you would leverage a unified communications solution and we perform a thorough discovery and design session to make sure all aspects of the business are being thought about.

Installation Services – Since 1998 KRP has focused on turnkey mission critical applications. During this time we have developed strong project management skills and we follow a well-documented methodology to ensure your project goes as planned. Get it right the first time.

One of the primary causes of system failure during the early stages of the product lifecycle is an improper installation. Let our trained engineers get your system set up correctly and quickly.

Support Services – Welcome to KRP Care our support department; we have an expert team of highly trained technical engineers that are available 24/7. All engineers have attained industry leading certifications for all of the products that we support; including Interactive Intelligence, NEC, Microsoft, and Cisco.

  • 24×7 Monitoring and Help Desk
  • 1st or 2nd Level Support Services
  • Integration with CIC and Microsoft CRM for rapid trouble ticket creation and dispatch