KRP: Home / Solutions

Solutions

Complete Solutions Provider


KRP offers a wide variety of communications solutions

We integrate to or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Our computer telephony solutions range from full-fledged contact centers to stand alone IP-PBX systems.

We have the expertise to design, customize, implement, and integrate a wide variety of communications systems.

Interactive Intelligence

KRP is an Elite Partner for Interactive Intelligence.

Interactive Intelligence (NASDAQ: ININ) provides communications solutions for your enterprise, your contact center and your distributed workforce. These solutions utilize their Interaction Center (IC) core, and interaction management solution, that offers a myriad of out-of-the-box features, but also can be tailored to meet a very wide variety of your business needs.

CRM Telephony Integrations

KRP Communications has developed a number of integrations that improve business by increasing efficiency through the autmation of manual activities. We are currently providing two of our CRM integrations.

Microsoft CRM Telephony Integration

Salesforce.com

To access more information on the integrations, please visit crm telephony integrations.

Services

Consulting Services – Since 1998 KRP has focused on turn key mission critical applications. During this time we have developed strong project management skills and we follow a well documented methodology to ensure your project goes as planed.

Installation Services – Get it right the first time. One of the primary causes of system failure during the early statges of the product lifecycle are improper installation and configuration. Let our trained engineers get your system set up correctly and quickly.

Support Services

Welcome to KRP Communications support; we have a expert team of technical engineers that are available 24 / 7. All engineers have attained industry leading certifications for all of the products that we support; including Interactive Intelligence, Microsoft, and Cisco.

  • 24×7 Monitoring and Help Desk
  • 1st or 2nd Level Support Services
  • Integration with CIC and Microsoft CRM for rapid trouble ticket creation and dispatch