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KRP
offers Interactive Intelligence's Customer Interaction Center (CIC) to meet the
needs of call centers of all types.
For customer service-oriented organizations that are
frustrated with their current contact center platforms,
Customer Interaction Center (CIC) is the bundled system
that provides a complete, unified solution to manage all
of your customer interactions. Unlike the proprietary,
multi-box approach from other vendors... CIC is the open
systems solution that maximizes contact center
performance with the lowest total cost of ownership.
IP-ready, 100% software solution
EIC comes equipped to
support the Internet Protocol (IP) and the
software-based Session Initiation Protocol (SIP) open
communications standard for voice over IP (VoIP).
Remote Workers and Mobile Users
Virtual office feature
set that provides an EIC "corporate extension" for
laptops and laptop-connected cell phones or telephones.
Reduce total cost of system ownership
Equip agents and supervisors as well as business users
with one common set of applications. Consolidate
multiple administration interfaces into single admin
environment for all system components and users.
Improve service, increase customer satisfaction
Augment service with supervisory/ quality monitoring,
digital recording, call logging and interaction
tracking. Speed interactions with skills-based,
media-based and multi-site routing.
Maximize agent productivity
Simplify the processes agents rely on most: taking and
making calls, call transfers, recording, conferencing,
voicemail, e-mail, faxing and so on.
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