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Contact Center

CUSTOMER INTERACTION CENTER


KRP offers Interactive Intelligence’s Customer Interaction Center (CIC) to meet the needs of call centers of all types.

For customer service-oriented organizations that are frustrated with their current contact center platforms, Customer Interaction Center (CIC) is the bundled system that provides a complete, unified solution to manage all of your customer interactions. Unlike the proprietary, multi-box approach from other vendors… CIC is the open systems solution that maximizes contact center performance with the lowest total cost of ownership.

IP-ready, 100% software solution

EIC comes equipped to support the Internet Protocol (IP) and the software-based Session Initiation Protocol (SIP) open communications standard for voice over IP (VoIP).

Remote Workers and Mobile Users

Virtual office feature set that provides an EIC “corporate extension” for laptops and laptop-connected cell phones or telephones.

Reduce total cost of system ownership

Equip agents and supervisors as well as business users with one common set of applications. Consolidate multiple administration interfaces into single admin environment for all system components and users.

Improve service, increase customer satisfaction

Augment service with supervisory/ quality monitoring, digital recording, call logging and interaction tracking. Speed interactions with skills-based, media-based and multi-site routing.

Maximize agent productivity

Simplify the processes agents rely on most: taking and making calls, call transfers, recording, conferencing, voicemail, e-mail, faxing and so on.

CIC Features

  • VoIP or traditional TDM PBX capabilities with Auto Attendant
  • Unified messaging
  • Presence management
  • Multimedia ACD
  • Integrated IVR
  • Remote Agent capabilities
  • Outbound campaign management
  • Digital call recording and quality monitoring capabilities with Auto Attendant
  • Supervision and system monitoring
  • Speech recognition
  • Call routing options
  • Direct Inward Dialing (DID)
  • Reporting and analytics
  • e-FAQ e-mail management

CIC Images

Contact us to learn more about Customer Interaction Center and how it can improve your business.