Our open standards-based IP Contact Center solution, Customer Interaction Center (CIC) by Interactive Intelligence, is an all-in-one, unified communications solution that manages all of your customer interactions.
Unlike the proprietary, multi-box approach from other vendors, our fully unified system design with shared hardware/software elements operating over a common network infrastructure improves customer response times and reduces costs.
Customer Interaction Center easily scales from 25 to 5000 agents.
Your unified communications solution should be viewed as a business asset, not as an expense. It should help reduce existing communications expenses and it should have a long term effect on how your business operates and competes in the competitive market.
Today’s on-the-go, savvy customers want communications choices when they interact with your business. If you want their business, you have little choice but to give them consistent levels of service whether they call, e-mail, fax or come to you over the Internet. When it comes to how and when to interact with your organization, the Customer Interaction Center lets you to make it easy for your customers . . . which keeps them coming back.
Session Initiation Protocol (SIP) has been widely adopted as the industry standard for IP based multimedia communications such as voice, video and messaging. The Customer Interaction Center is fully compliant with the SIP communications standard which makes it flexible enough to work in most global deployments.
CIC’s all-in-one design is an IT Director’s dream comes true. An overall reduction in the number of devices paired with off-the-shelf servers, all administered centrally by CIC’s intuitive Interaction Administrator all contribute to a lower total cost of ownership.
As a state-of-the-art interaction management solution for organizations of all sizes, Customer Interaction Center provides you all the benefits of a traditional multi-point solution, yet it cost less. Not only is CIC typically less expensive up front, it saves you money every year via the lower costs of maintenance and administration.
KRP recognizes the need to ensure that your contact center solution functions in a highly reliable, fail-safe way to prevent unplanned down time. CIC fault tolerance for business continuity is automatic —whether your architecture is centralized or decentralized.
As an Interactive Intelligence Elite partner with full implementation and support services, KRP Communications has years of experience. Let us help you take the next step to deploying a world-class unified communications solution for your business.