CRM Solutions

MICROSOFT® CUSTOMER RELATIONSHIP MANAGEMENT

KRP Communications together with Microsoft Business Solutions offer Microsoft Customer Relationship Management to manage and track your interactions with your customers.

Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft CRM. Accessible from Microsoft Outlook and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.

• Manage people Leads and Opportunities
• Measure & Forecast Sales Success
• Improved Customer Service
• Efficiently Track Customer Communication
• Automate Sales Tasks

Customer Service

Offer superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.

Sales

Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process – helping, ensure a shorter cycle, higher close rates, and improved customer retention.

Customization

Designed for maximum flexibility and low total cost of ownership, Microsoft CRM adapts easily and affordably to meet business and industry-specific needs for companies.

Integration

Ensure consistency of data across teams and departments, streamline processes, and empower employees with a complete accurate view of customer information. Built on the Microsoft .NET Framework, Microsoft CRM ensures low total cost of ownership and high return on investment through powerful, customizable integration functionality.

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