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KRP in
partnership with Vonexus offers the only Microsoft® -based
IP telephony solution for SMBs using the Microsoft platform
and technologies from Intel® and HP.
Designed
for the small business budget, the
Enterprise Interaction Center (EIC)
reduces costs with less hardware, central administration and
minimized maintenance with superb out of the box features.
EIC offers basic automated attendant, voicemail or
unified messaging, Follow-Me, built-in fax server,
informal call center (or basic ACD) functionality. Web
contact management and complete remote access for
today's teleworkers and mobile users.
Enterprise Interaction Center is the Microsoft-based IP
PBX that integrates your communications and business
systems.
Increase Revenues
Access
revenue-generating employees anytime, anywhere... and
actually increase revenues with improved communications.
EIC office users, mobile and remote users, and sales
groups can access calls as well as e-mail, fax, and
voice mail messages at any time... in or out of the
office. So no more missed appointments, no overlooked
messages from customers, and no crossed communications
with colleagues.
Reduce
Communications and System Costs
Administer EIC
from one inherent interface, lowering implementation,
provisioning and ownership costs over other solutions
that require multiple administration points and
interfaces.
Protect Existing Technology Investments
Upgrade the
EIC application as functional requirements change, such
as customer service applications, and still maintain the
same graphical user interfaces and single point of
administration. Upgrades also require no new training
for EIC users.
Maximize User
Productivity
Speed
interactions and make them easier to manage, all the way
from enterprise users and managers to system
administrators and executives.
Enhance
Customer Satisfaction
Give customers
multimedia interaction options to contact your
organization or business.
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Unified messaging
Turn user's e-mail inbox into universal
repository for e-mails as well as voicemails and
faxes. |
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Presence management
Status settings
such as Available, At Lunch, In a Meeting or Out
of the Office. |
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Optional ACD
Automatic call distribution among workgroups. |
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Basic IVR |
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Remote
worker capabilities
Have employees easily work from home or while on
the road. |
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Integrations
Easily integrate
to Microsoft CRM, Great Plains and Outlook. |
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Auto Attendant
Configure call routing to individual users and
workgroups based on time of day or other
schedule. |
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Reporting
and analytics |
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