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  KRP Communications
.: Enterprise PBX
ENTERPRISE INTERACTION CENTER® (EIC)

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KRP in partnership with Vonexus offers the only Microsoft® -based IP telephony solution for SMBs using the Microsoft platform and technologies from Intel® and HP.

Designed for the small business budget, the Enterprise Interaction Center (EIC) reduces costs with less hardware, central administration and minimized maintenance with superb out of the box features. EIC offers basic automated attendant, voicemail or unified messaging, Follow-Me, built-in fax server, informal call center (or basic ACD) functionality. Web contact management and complete remote access for today's teleworkers and mobile users.
Enterprise Interaction Center is the Microsoft-based IP PBX that integrates your communications and business systems.

Increase Revenues
Access revenue-generating employees anytime, anywhere... and actually increase revenues with improved communications. EIC office users, mobile and remote users, and sales groups can access calls as well as e-mail, fax, and voice mail messages at any time... in or out of the office. So no more missed appointments, no overlooked messages from customers, and no crossed communications with colleagues.
Reduce Communications and System Costs
Administer EIC from one inherent interface, lowering implementation, provisioning and ownership costs over other solutions that require multiple administration points and interfaces.
Protect Existing Technology Investments
Upgrade the EIC application as functional requirements change, such as customer service applications, and still maintain the same graphical user interfaces and single point of administration. Upgrades also require no new training for EIC users.
Maximize User Productivity
Speed interactions and make them easier to manage, all the way from enterprise users and managers to system administrators and executives.
Enhance Customer Satisfaction
Give customers multimedia interaction options to contact your organization or business.


EIC Features
 
   
> Unified messaging
Turn user's e-mail inbox into universal repository for e-mails as well as voicemails and faxes.
> Presence management
Status settings such as Available, At Lunch, In a Meeting or Out of the Office.
> Optional ACD
Automatic call distribution among workgroups.
> Basic IVR
> Remote worker capabilities
Have employees easily work from home or while on the road.
> Integrations
Easily integrate to Microsoft CRM, Great Plains and Outlook.
> Auto Attendant
Configure call routing to individual users and workgroups based on time of day or other schedule.
> Reporting and analytics
 
 
 
 
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