Competitive advantage in business comes from moving faster, offering better services and more of them, achieving industry excellence, and accomplishing greater revenue with fewer resources and lower communications costs.
The Customer Interaction Center (CIC), from Interactive Intelligence, is an agile unified communications solution that that will enable you to:
| Reduce Costs |
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| Increase Productivity |
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| Enjoy broader integrations |
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| Simplify deployment |
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| Increase security |
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| Provide Fault tolerance for business continuity |
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A fully unified IP PBX with shared hardware/software elements operating over a common network infrastructure is a lower cost solution than two systems operating independently. The Customer Interaction Center is an all-in-one solution that supports both traditional telephony services and unified communications tools on a single centralized IP PBX server.
CIC offers a single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.
Session Initiation Protocol (SIP) has been widely adopted as the industry standard for IP based multimedia communications such as voice, video and messaging. The Customer Interaction Center is fully compliant with the SIP communications standard which ensures you can provide secure, consistent voice services to all employees in all locations -HQ, Branch Offices and your Mobile workforce, enabling all employees the ability to work from anywhere, anytime.
CIC empowers your users with Intelligent Desktop communications via an intuitive desktop interface that allows individual users to manage their incoming and outgoing calls, chats, emails, presence, conferencing and corporate directories. If employees require remote and mobile access, they can easily connect to the corporate system and enjoy all CIC’s rich features.
CIC also comes pre-integrated with value-added plug-ins for managing calls and presence settings directly within SalesForce.com, Microsoft Outlook®, Exchange 2007, Dynamics™ CRM, and GP, Word and Excel, and Office Communications Server and many others.
For the sales team or helpdesk, CIC also provides turnkey contact center features -skills-based Automated Call Distribution (ACD), Interactive Voice Response (IVR), Quality Assurance capabilities such as call and screen recording, workforce agent management and more.
CIC delivers important benefits to enterprises that address today’s pressing problems in business, technology and cost by:
As an Interactive Intelligence Elite business partner and system integrator with full implementation and support services, KRP Communications has years of experience. Let us help you take the next step forward into world-class telecommunications for your business.