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Enterprise Telephony

Scalable, Feature-rich IP PBX

   

Competitive advantage in business comes from moving faster, offering better services and more of them, achieving industry excellence, and accomplishing greater revenue with fewer resources and lower communications costs.  

The Customer Interaction Center (CIC), from Interactive Intelligence, is an agile unified communications solution that that will enable you to:

Reduce Costs
  • Replace expensive legacy multi-point hardware systems with the CIC’s all-in-one application suite (IP PBX, ACD, IVR….).
  • Reduced hardware costs by using nonproprietary third party hardware equipment (servers, media gateways, SIP telephone instruments). Support of third party hardware also provides you with more flexible design choices.
  • Option of using of PC-based soft phones as an alternative to more expensive desktop instruments which typically accounting for a sizable percent of upfront total system costs.
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    Increase Productivity
  • Align business and communications processes.
  • Native support for remote and mobile users.
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    Enjoy broader integrations
  • Integrate to a wider choice of third-party networking equipment, applications and back-end systems.
  • Pre-integrated Microsoft plug-ins also embed IP PBX call controls into the Microsoft® Office Communicator client, Outlook® and Dynamics™ GP and CRM.
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    Simplify deployment
  • Clear-cut migration path to voice over IP via SIP at any time
  • Seamless operation with your existing IT infrastructure
  • Auto-provisioning capability for Polycom® phones
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    Increase security
  • Support the Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) to encrypt audio and call control information
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    Provide Fault tolerance for business continuity
  • With CIC IP PBX this is automatic —whether your architecture is centralized or decentralized
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    Unified Communications

    A fully unified IP PBX with shared hardware/software elements operating over a common network infrastructure is a lower cost solution than two systems operating independently. The Customer Interaction Center is an all-in-one solution that supports both traditional telephony services and unified communications tools on a single centralized IP PBX server.    

    CIC offers a single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.

    Easy Migration to VoIP with SIP

    Session Initiation Protocol (SIP) has been widely adopted as the industry standard for IP based multimedia communications such as voice, video and messaging. The Customer Interaction Center is fully compliant with the SIP communications standard which ensures you can provide secure, consistent voice services to all employees in all locations -HQ, Branch Offices and your Mobile workforce, enabling all employees the ability to work from anywhere, anytime.    

    Intuitive Desktop Applications

    CIC empowers your users with Intelligent Desktop communications via an intuitive desktop interface that allows individual users to manage their incoming and outgoing calls, chats, emails, presence, conferencing and corporate directories. If employees require remote and mobile access, they can easily connect to the corporate system and enjoy all CIC’s rich features.    

    Pre-integrated Plug-ins

    CIC also comes pre-integrated with value-added plug-ins for managing calls and presence settings directly within SalesForce.com, Microsoft Outlook®, Exchange 2007, Dynamics™ CRM, and GP, Word and Excel, and Office Communications Server and many others.    

    Not Just and IP PBX

    For the sales team or helpdesk, CIC also provides turnkey contact center features -skills-based Automated Call Distribution (ACD), Interactive Voice Response (IVR), Quality Assurance capabilities such as call and screen recording, workforce agent management and more.    

    Key Benefits

    CIC delivers important benefits to enterprises that address today’s pressing problems in business, technology and cost by:    

    • Replacing multiple legacy hardware communication systems with a single all-in-one IP PBX architected for SIP VoIP;
    • Reducing total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance;
    • Increasing security with advanced voice encryption methods and fewer access points for system “break-ins”;
    • Supporting business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures.

    As an Interactive Intelligence Elite business partner and system integrator with full implementation and support services, KRP Communications has years of experience. Let us help you take the next step forward into world-class telecommunications for your business.    

    CIC Images