KRP: Home / Solutions / Enterprise PBX

Enterprise PBX

ENTERPRISE TELEPHONE SOLUTIONS


Enterprise telecommunications demand reliable, scalable and feature-rich solutions for voice- and data-based communications. A total telephony solution must work in traditional office settings, as well as with mobile devices. From a technology standpoint, business telecommunications should support voice over IP (VoIP) for Internet protocol-based telephony and messaging communications; and SIP (session initiation protocol), which supports open standards-based communications that facilitate exchanges in both voice and video environments.

Interactive Intelligence’s   Customer Interaction Center®(CIC) IP platform provides this full range of capabilities under one roof.

CIC unifies voice and data traffic on a single, scalable hardware/software platform for end-to-end telecommunications. A single IP-PBX telephony platform manages phone calls, faxes, emails, Web interactions—and the business and customer information that supports these communications channels.

CIC is also fully VoIP-  and SIP-enabled. Compliance with open industry communications standards ensures reliable communications in any communications scenario, be it voice-based, data-based, traditional telephony or mobile communications.

CIC empowers company telecommunications users with Intelligent Desktop communications via an  intuitive desktop interface that allows individual users to manage their incoming and outgoing calls, chats, emails, presence, conferencing and corporate and workgroup directories. If employees use remote and mobile access,  they can easily connect to the corporate system for full voice and data access—with complete access to CIC’s rich features–like one-number Follow-Me/Find-Me and speech-enabled messaging.

CIC also comes pre-integrated with value-added Microsoft plug-ins for managing calls and presence settings directly within Outlook®, Exchange 2007, Dynamics™ CRM and GP, Word and Excel, and Office Communications Server 2007.

For the call center, CIC provides turnkey telecommunications with IVR (interactive voice response), screen recording, workforce agent management, multi-site routing, and more.

CIC delivers important benefits to enterprises that address today’s pressing problems in business, technology and cost by:

  • Replacing multiple legacy hardware communication systems with a single all-in-one platform and application suite architected for SIP and networked VoIP;
  • Reducing total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance;
  • Increasing security with advanced voice encryption methods and fewer access points for system “break-ins”;
  • Supporting business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures.

As an Interactive Intelligence business partner and system integrator with full acquisition, implementation and support services, KRP Communications has years of experience with CIC. Let us help you take the next step forward into world-class telecommunications for your business.

KRP Communications
Telephone:  877-775-6620
Email: sales@krpcomm.com

EIC Images

Contact us to learn more about Enterprise Interaction Center and how it can improve your business.