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Enterprise Telephony

One Software Application = Investment Protection + Cost Reductions

As a single comprehensive unified communications and collaboration application, UNIVERGE 3C provides all of the functionality and services that an organization needs. It alleviates the need for multiple vendors, servers and applications and the issues that are inherent with integrating everything into a seamless solution. It simplifies an organization’s experience by reducing complexity and costs.

Competitive advantage in business comes from moving faster, offering better services and more of them, achieving industry excellence, and accomplishing greater revenue with fewer resources and lower communications costs.

NEC’s, UNIVERGE 3C (3C) is an agile unified communications solution that that will enable you to:

Reduce Costs UNIVERGE 3C provides all of the functionality and services that an organization needs. It alleviates the need for multiple vendors, servers and applications and the issues that are inherent with integrating everything into a seamless solution.

  • Reduced hardware costs by using nonproprietary third party hardware equipment (servers, media gateways, SIP telephone instruments). Support of third party hardware also provides you with more flexible design choices.
  • Option of using of PC-based soft phones as an alternative to more expensive desktop instruments which typically accounting for a sizable percent of upfront total system costs.
Rich Set of Unified Communications (UC) Features UNIVERGE 3C comes standard with some of the most powerful UC applications and features in the industry. Your employees will enjoy a consistent user experience across multiple devices and anywhere, anytime access that will significantly increase their efficiency and responsiveness – resulting in improved customer satisfaction.

  • Rich Presence allows users to locate and identify another user’s availability and contact them on their preferred device.
  • Scheduled-Based Presence and Availability enables users to route calls to the most appropriate telephone – desk, mobile or home office – based on their schedule or specific rule they have set.
  • Unified Messaging enables instant access to email and voicemail messages from one inbox – messages can be retrieved from any location, using a desk phone, computer or mobile device.
  • Single Number/Single Mailbox Access saves users time by allowing them to combine mobile and office phone messages into a single mailbox, have a single phone number to distribute to customers and colleagues and transfer calls from their desk phone to their mobile device without interruption.
  • Microsoft® Office Outlook® Integration synchronizes meeting calendars, journaling and contact groups into user call functions along with unified messaging functionality.
  • Instant Messaging/Chat provides a communications alternative that is less-intrusive than phone or video conferencing and enables the quick exchange of information.
  • State-of-the Art Speech Recognition provides users with an intuitive speech interface that easily allows them, through simple voice commands, to manage their calendar and contacts, dial contacts by stating their name, and perform hands-free call transfer plus more. (Optional)
  • Plus much more…
Enjoy broader integrations
  • Integrate to a wider choice of third-party networking equipment, applications and back-end systems.
  • Integration with Microsoft® Exchange® and Active Directory® is a functionality that is included at no charge and is bundled within the voice license.
  • A complete software development kit (SDK) is available at no charge for third-party product integrations.
Simplify deployment
  • Clear-cut migration path to voice over IP via SIP at any time
  • Seamless operation with your existing IT infrastructure
  • Auto-provisioning capability for NEC Terminals and Polycom® phones
Increase security By choosing UNIVERGE 3C, you are choosing a communications platform that delivers continuous high availability and disaster recovery with unmatched security, scalability, interoperability and reliability.

  • The UNIVERGE 3C software architecture is certified by JITC (Joint Interoperability Task Command) the most stringent security and interoperability requirements of the U.S. Department of Defense. JITIC certification is becoming critical for markets such as healthcare, government, public service, legal, finance, and others as well
No Fault Redundancy for business continuity UNIVERGE 3C, as part of an open, mission-critical communications infrastructure, is a distributed software application that can operate on centralized or remote networked servers, with no one server acting as a single point of failure.

  • No charge to run an additional instance of UNIVERGE 3C on a dedicated or virtual server.
  • Minimized hardware costs because shared processing and load balancing provides maximum system availability, enabling one 3C system to support up to 30,000 ports.

 

Unified Communications

A fully unified IP PBX with shared hardware/software elements operating over a common network infrastructure is a lower cost solution than two systems operating independently. Univerge 3C is an all-in-one solution that supports both traditional telephony services and unified communications tools on a single IP PBX server.

3C offers a single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.

Easy Migration to VoIP with SIP

Session Initiation Protocol (SIP) has been widely adopted as the industry standard for IP based multimedia communications such as voice, video and messaging. Univerge 3C is fully compliant with the SIP communications standard which ensures you can provide secure, consistent voice services to all employees in all locations -HQ, Branch Offices and your Mobile workforce, enabling all employees the ability to work from anywhere, anytime.

Anywhere, Anytime Access on Any Device

UNIVERGE 3C helps your business streamline communications and information delivery. Through its integration of multiple media types and devices, productivity gains and efficiencies are created. Users do not have to go from one application to another or from one device to another. It provides users with intuitive communication management tools and quick access to the information that they need from anywhere, anytime and on any device.

The comprehensive set of user-centric communication and collaboration features that UNIVERGE 3C delivers are integrated into a single robust UC Client and are easy to learn and use. The UC Client works on a wide variety of mobile devices such as Android phones, iPhones and laptops, and provides a consistent user experience across all operating systems (Apple®, Windows® and Android™). Mobile workers can easily communicate and collaborate while in the field using the device of their choice.

True Collaboration

UNIVERGE 3C includes a sophisticated voice, video and web collaboration solution that enables your employees to easily exchange information between customers and colleagues while reducing their need for travel – resulting in cost savings and improved customer service.

  • Sales organizations can easily schedule or establish ad-hoc collaboration sessions to engage prospective clients.
  • Marketing can arrange webinars to promote to the broader market and to poll attendees on their specific interests.
  • Internal workgroups can arrange recurring or scheduled virtual meetings.
  • Support organizations can invoke remote control or co- browsing sessions with customers to enhance the support experience and ultimately the resolution.
  • Users across the organization can selectively utilize video, screen sharing, file sharing, and more during virtual meetings for a fully integrated multimedia experience.

With a single click, users in organizations can easily escalate a phone call or a text-messaging dialog to a multi-media collaborative session.

Not Just an IP PBX

For the sales team or helpdesk, 3C also provides turnkey contact center features -skills-based Automated Call Distribution (ACD), Interactive Voice Response (IVR), Quality Assurance capabilities such as call recording and more.

Key Benefits

3C delivers important benefits to enterprises that address today’s pressing problems in business, technology and cost by:

  • Replacing multiple legacy hardware communication systems with a single all-in-one IP PBX architected for SIP VoIP;
  • Reducing total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance;
  • Increasing security with advanced voice encryption methods and fewer access points for system “break-ins”;
  • Supporting business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures.

KRP Communications has years of experience; let us help you take the next step forward into world-class telecommunications for your business.

UNIVERGE 3C Images